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Starbucks

Runs coffeehouses and licenses its coffee brand

Manager, Supplier Relationships - Facilities

Procurement & SourcingConfirmed live in the last 24 hours
Full-timeSeattle, WA, USANo salary listed

About the Job

Requirements

  • A bachelor's degree or significant relevant experience.
  • At least 7 years of contract management experience.
  • At least 7 years of financial analysis, modeling, and business planning experience.
  • At least 7 years of operations and procurement experience in retail, high-tech, or information technology.
  • At least 7 years of experience managing multiple functions in a dynamic, high-growth organization, including strategic alliance development, supplier management, and performance assessment.
  • At least 5 years of experience developing and implementing policies and processes.
  • At least 5 years of experience developing sourcing requirements and strategies based on business requirements.
  • At least 5 years of experience leading key sourcing activities and supplier performance programs.
  • At least 2 years of experience managing or leading teams.
  • Experience with contract administration, Service Level Agreements, and supplier performance measurement.
  • Negotiation and relationship management skills.
  • Business acumen, analytical abilities, and problem-solving abilities.
  • Ability to establish cross-functional, collaborative relationships with business and technology partners.
  • Knowledge of industry trends and best practices for sourcing and supplier relationship management.
  • Ability to communicate clearly and concisely, orally and in writing.

Responsibilities

  • Model leadership behaviors grounded in Starbucks Mission and Values.
  • Coach, develop, and support the engagement and performance of the team; hold team members accountable to clear expectations; and teach and mentor partners on supplier management roles and processes.
  • Manage new and ongoing key supplier relationships within an assigned category of soft services, hard services, or equipment, promoting best practices in performance and cost management and ensuring reliable execution.
  • Execute the supplier performance program within assigned categories using standardized scorecards, performance standards, and corrective action routines to drive proactive supplier accountability.
  • Monitor supplier performance against Key Performance Indicators and contract requirements, including fee-at-risk mechanisms, and provide regular management reporting on results and trends.
  • Develop and maintain Service Level Agreements and processes to actively manage and monitor supplier performance throughout the relationship life cycle.
  • Initiate and lead formal business and performance reviews with supplier and Starbucks leadership to set strategic direction, resolve performance gaps, and identify improvement and development opportunities.
  • Support compliance with preferred and approved suppliers by partnering with Sourcing, Operations, and regional teams to reduce off-contract work and capture negotiated value.
  • Identify synergies across existing supplier services, research industry trends and new sources of supply, and find opportunities to increase quality and efficiency, improve processes, and reduce costs.
  • Serve as the point person between internal business owners and suppliers, leading efforts to resolve performance issues, anomalies, or exceptions.
  • Lead or participate in cross-facility requests for proposals, sourcing activities, and supplier contract negotiations, providing input on statements of work, award criteria, contract review, and supplier selection.
  • Apply contract administration capabilities to support financial and contract governance across the assigned supplier portfolio.
  • Act as the interface with Legal, Procurement, project managers, and business unit leadership on supplier relationships, business requirements, direction, and strategy, building collaborative relationships that close gaps and improve supplier outcomes.

Desired Qualifications

  • Previous experience in facilities, maintenance, or equipment service environments, such as HVAC, MEP, refrigeration, or food service equipment.
  • Experience with KPI-linked contracts or fee-at-risk structures, and participation in requests for proposals or sourcing events.
  • Strong data analytics and reporting skills using Excel, Tableau, Power BI, or similar tools to translate performance data into action.
  • Lean/Six Sigma or root cause analysis experience.

About the Company

Starbucks

Runs coffeehouses and licenses its coffee brand

Starbucks runs coffeehouses around the world that serve espresso drinks, brewed coffee, tea, and food, and it roasts the arabica coffee its stores sell. It grew from a single Seattle shop selling beans into the world's largest coffeehouse chain, and it helped make Italian-style espresso drinks such as lattes an everyday habit in the United States. Customers order at the counter, at drive-throughs, or ahead through the Starbucks app, whose rewards program trades points for free drinks and food. The company earns money from cafés it operates itself and from fees paid by licensed stores in places such as airports and grocery stores. Starbucks was founded in 1971 and is based in Seattle.

Company size
10,001+
Company stage
IPO
Headquarters
Seattle, WA
Founded
1971

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