Full-Time

Migration Specialist

Confirmed live in the last 24 hours

Global Relay

Global Relay

1,001-5,000 employees

Cloud-based compliance solutions for finance

Data & Analytics
Government & Public Sector
Energy
AI & Machine Learning
Financial Services

Mid

London, UK

Required Skills
Communications
Salesforce
Customer Service
Requirements
  • 3 years experience in Information Technology
  • General understanding of domains, networking principles, message flow, email protocols, and DNS
  • Salesforce experience preferred
  • Proficiency with Excel is an asset
  • Experience with logging system such as Grafana Loki or Kibana is desirable
  • Strong written and verbal communication in English
  • Excellent attention to detail and ability to work within defined policies and procedures
Responsibilities
  • Provide superb customer service for Global Relay’s clients
  • Handle customer calls, manage customer Salesforce cases, answer customer inquiries, and follow up with customers on migration projects
  • Work with a range of customer contacts in compliance and IT roles
  • Assist other departments such as Support, Provisioning, Customer Success & Training
  • Provide Migration Support for Email Archiving Types like Office 365, Microsoft Exchange, Google Workspace
  • Provide Migration Support for message platforms like MS Teams, Bloomberg, Refinitiv Messenger, Website
  • Provide Migration Support for social media platforms including Facebook, Instagram, YouTube, LinkedIn, Twitter
  • Salesforce Mass Case Creation

At Global Relay, employees have the opportunity to work at the forefront of compliance technology for the financial sector, employing cutting-edge AI and ML technologies to innovate and secure data management solutions. The company's strong focus on integrated compliance solutions for highly regulated industries not only builds a robust technological ecosystem but also positions it as an industry leader in a pivotal and fast-evolving field. This makes Global Relay an excellent workplace for professionals looking to advance their careers in a technically progressive and critically essential domain.

Company Stage

N/A

Total Funding

N/A

Headquarters

Vancouver, Canada

Founded

1999

Growth & Insights
Headcount

6 month growth

4%

1 year growth

16%

2 year growth

52%