Clinical Product Specialist

The Clinical Product Specialist will report directly to the Product Director of Clinical Applications and will provide comprehensive support for the end-to-end lifecycle of all healthcare technology product solutions used in a practice setting—spanning both clinical systems (e.g., EMR, Practice Management) and Revenue Cycle Management (RCM) platforms, as well as other integrated clinical and operational tools. This role partners closely with cross functional- teams to plan, implement, integrate, and optimize solutions that support clinical, administrative, and financial workflows. Key responsibilities include end-user support and training, issue resolution, and identifying opportunities for continuous improvement—ensuring the seamless operation of products that enable high qualitypatient care and efficient revenue cycle processes across the practice.

Responsibilities:

• Assist in the planning, configuration, testing, and deployment of both clinical (EMR, Practice Management) and Revenue Cycle Management (RCM) systems, ensuring minimal disruption to operations.

• Collaborate with IT, clinical, billing, and administrative teams to facilitate seamless integration between EMRs, practice management platforms, RCM systems, data warehouses, and identity management solutions.

• Develop and deliver training materials and sessions for clinical, operational, and billing teams to maximize adoption and proper utilization of both clinical and financial systems.

• Serve as a resource for end-users across clinical and revenue cycle functions, addressing questions and providing guidance on system functionality and workflows.

• Act as the first line of support for both clinical and RCM systems, triaging issues and collaborating with IT, billing teams, and vendors for timely resolution.

• Document and track user feedback, system issues, and enhancement requests for both clinical and financial platforms.

• Gather and analyze user feedback and operational data to identify opportunities for system enhancements and workflow efficiencies spanning patient care and revenue cycle processes.

• Participate in testing and validation of new features, updates, and integrations for clinical and RCM systems.

• Support compliance initiatives by ensuring all systems adhere to HIPAA, HITRUST, payer requirements, and other healthcare regulations.

• Maintain up-to-date knowledge of clinical workflows, revenue cycle processes, payer guidelines, and regulatory requirements impacting oncology operations.

• Manage relationships with external partners and vendors, including overseeing project timelines, deliverables, and ongoing collaboration.

• Stay updated on healthcare technology trends, competitor products, and regulatory changes that impact clinical and revenue cycle offerings.

• Other duties as assigned to help drive our mission of improving the lives of everyone living with cancer. 

Key Competencies:

• Bachelor’s degree in business administration, Information Technology, Healthcare Informatics, or a related field desired.

• At least 2 years of experience in a technical role such as Product Specialist, Implementation Analyst, or Systems Analyst within the healthcare/medical software industry.

• Proven experience managing healthcare product implementations, including both clinical solutions (EMR, Practice Management) and Revenue Cycle Management (RCM) systems.

• Skilled in end user training and support to drive effective adoption and optimize clinical, administrative, and financial workflows.

• Hands on knowledge of RCM tools and processes, including billing, claims processing, patient collections, and insurance verification.

• Strong project management skills with the ability to prioritize tasks and manage multiple projects simultaneously.

• Excellent communication skills, both written and verbal, with the ability to effectively educate and support diverse audiences.

• Technical proficiency with software implementation processes and familiarity with healthcare software systems.

• Ability to travel occasionally for onsite visits to partner practices or as needed.