Venues Experience Specialist

Job Posting End Date - Applications will no longer be accepted starting

Job Summary

Who We Are

Since 1989, Orlando Venues has served as Central Florida’s epicenter of sports and live entertainment, with the City of Orlando department overseeing the Kia Center, Camping World Stadium, Tinker Field, Harry P. Leu Gardens, Mennello Museum of American Art and the Public Art program. Collectively, these diverse venues host high-profile sporting events like the NFL Pro Bowl Games, Orlando Magic NBA basketball and three annual bowl games along with big-name concerts including Paul McCartney, Bad Bunny, Sabrina Carpenter and the massive annual EDC Orlando. Our venues also enrich the surrounding community with award-winning art exhibitions, immersive events and educational experiences throughout the year.

Venues Experience Specialist

Salary: $16.00 per hour

MULTIPLE POSITIONS AVAILABLE

Nature of Work:

A Venues Experience Specialist (VES) is a key member of the Guest Experience Division at Orlando Venues, supporting KIA Center, Camping World Stadium, and Mennello Museum. This role ensures a legendary experience for both guests and employees by facilitating venue entry, providing information, and delivering exceptional service. VES team members assist with ticket scanning, troubleshooting, seating management, and accessibility needs while addressing inquiries and resolving concerns with professionalism and courtesy. They also contribute to the employee experience by supporting communication and training and fostering a positive team culture. With a safety-first mindset, VES team members monitor and report safety concerns, ensuring a welcoming and efficient environment. This role requires strong communication skills, a customer-focused attitude, and the physical ability to stand, walk, and work outdoors. Venues Experience Specialists play a vital role in maintaining Orlando Venues' reputation for excellence in service, safety, and operational success.

Work Schedule: 

We offer a flexible part-time schedule. As an event-driven operation, shifts are typically available in the afternoons and evenings, based on your availability. Most shifts are on nights and weekends. There is no fixed number of hours each week. You may be required to work on holidays, depending on the event schedule. Additionally, a small number of days each year may require mandatory attendance to meet peak staffing needs.

Minimum Requirements:

A high school diploma or equivalent is required, with six (6) months of work experience preferred or a combination of education, training, and experience. Candidates must be able to stand and walk for extended periods. Guest interaction training will be provided. Applicants must successfully pass a criminal background check. A Florida driver’s license is preferred, and CPR certification, along with a first aid card, is desirable. Additionally, the ability to speak a language other than English is a plus.

MUST BE 18 YEARS OF AGE OR OLDER

THIS IS A PART_TIME_POSITION WITH NO GUARANTEE OF A CERTAIN NUMBER OF HOURS AND NO BENEFITS. THIS POSITION INVOLVES WORKING ON A TEMP/SEASONAL CONTRACT WHICH CAN BE RENEWED ANNUALLY BASED ON PERFORMANCE AND BUSINESS NEEED.

Important: To be eligible to proceed forward in the application process, applicants must meet the minimum qualifications listed in the position description. Please ensure your application provides details of all relevant experience related to the position. If you have questions or need clarification concerning the position or application process, please contact Human Resources at [email protected] or 407.246.2062.

If this posting indicates a degree is required, the following experience will apply in lieu of any degree as follows:

• Two (2) years of direct experience for an associate degree;
• Four (4) years of direct experience for a bachelor's degree;
• Six (6) years of direct experience for a master's degree; or
• Nine (9) years of direct experience for a doctoral degree.