Customer Care Specialist

What is Finary?

At Finary, our mission is to change how money can work for you. We are building a one-stop shop for investing that gives powers back to investors. Finary allows its users to track their assets, manage their budgets, invest their money, and learn more about finance. If you’re looking for an ambitious team that’s revolutionizing an old-fashioned industry, get in touch!

Mounir launched Finary in 2021. Since then, Finary has made great strides by reaching 600.000 users. We genuinely care about user experience, performance, and ease of use. We ship cutting-edge products with touches of delight. You'll join a winning team, learn insanely, earn life-changing money, and work with other A+ players.

Why now?

A new generation of investors is emerging: an ambitious, involved workforce. Money is no longer taboo and the pension system is under tremendous pressure. At Finary, we see a world where investing empowers everybody to live the life they’ve always dreamt of. Finary exists to revolutionize the personal money management experience.

To fuel this mission, we announced in September 2025 a 25M€ series B, backed by leading investors including PayPal Ventures, Hedosophia, Y Combinator and Speedinvest. We are also backed by world-class founders like Steve Anavi & Alexandre Prot (Qonto founders), Matthieu Rouif (Photoroom), Eric Demuth (CEO of Bitpanda), Axel Weber (former Chairman of UBS and President of the German Central Bank) and Harsh Sinha (CTO at Wise).

There’s never been a more exciting time to join Finary!

What we offer

At Finary, you’ll join a team of top performers driven by excellence, ambition, and a shared mission to reinvent personal finance. We move fast, aim high, and value ownership above all. Our culture is demanding, transparent, and deeply collaborative. It’s not for everyone — but if you’re looking to raise the bar every day with equally driven teammates, this is the place to be.

Read more about our values here.

What you can expect

• A high-performing team - Work with A-players across every discipline in an environment that challenges you and helps you grow fast.

• Ownership - You’ll have freedom, responsibility, and trust from day one. We hire people for their talent, and we get out of their way.

• Impact that matters - Build a product that helps people take control of their financial future - a topic that affects everyone.

• A hybrid setup - We’re a hybrid setup company with teammates across France. We meet in person every 6 weeks in Paris.

• Competitive compensation - A package aligned with your experience and impact.

What we don’t care about

• Your degree, your school - we care about what you bring to the team.

• Ping pong tables, free laundry, or trendy perks - we focus on what truly matters.

Customer Care at Finary

At Finary, we live and breathe customer experience. Our mantra: shipping world-class product. We build delightful experiences that significantly improve the financial well-being of our users while moving at high speed.

We believe that great products require a great customer experience. Investing is complex, and our Customer Care team plays a pivotal role in the Finary journey. We want to provide legendary service to our users. We're talking about the kind of legendary service that earns awards, news coverage, goes viral and most importantly makes people happy.

As part of our next growth phase, we’re looking for a Customer Care Specialist who thrives in a fast-moving environment, loves solving problems, and embraces the power of new technologies - including AI - to deliver smarter, faster, and more personalised support.

This role is not just about answering questions - you’ll be working closely with Product, Growth, Data, and Compliance teams to make sure our customers’ voices are heard across the company and that we continue to scale our service without compromising on quality.

What you'll do

You will:

• Be the first point of contact for our customers and deliver an excellent experience via email, chat, calls, and our forum.

• Collaborate with Product, Growth, Data, and Compliance teams to identify customer needs, surface insights, and feed them back into the business.

• Leverage AI-powered tools to respond faster, personalise interactions, and continuously improve efficiency.

• Enhance our Help Center and internal knowledge base to empower customers and the team.

• Partner with Product to drive improvements based on customer feedback and usage trends.

• Improve processes to support our rapid growth while maintaining exceptional service quality.
  

You’d be a great fit if you

• are bilingual in French with impeccable grammar & fluent in English.

• have 3+ years in a customer support or customer care role in a fast-paced environment.

• are a team player, are humble, open to challenges, and like to help others grow.

• like to take initiative and find creative solutions to challenges.

• have an empathetic and serene state of mind. You are attentive to understanding our customer's issues or concerns.

• have good financial knowledge and are an investor yourself.

• are curious about and comfortable experimenting with new technologies, especially AI tools, to enhance customer care.

Bonus points if you

• are comfortable with Intercom and Linear

• have experience in Fintech/SaaS companies

• have a basic understanding of API integrations

• are fluent in additional languages, which may help as we expand in new countries.

How to apply?

Tell us why you want to join Finary. Share with us what excites you about our mission and how you will contribute. Make your first impression count.