Illuminus

Team time tracking and timesheets SaaS

Concierge – Administrative Assistant - Receptionist

Reception & Front DeskUpdated on Nov 12

Full-timeMukwonago, WI, USANo salary listedIn-person

About the Job

Requirements

A high school diploma is required.
Two to three years of experience in a customer service role are required.
Knowledge of word processing and spreadsheets is required.
Clerical abilities, including email, phone, and scanning, are required.
Commitment to quality programs and services for residents and patients is required.
Strong customer service skills and an upbeat, personable communication style are required.
Ability to relate well to residents, patients, families, staff, and the community is required.
Ability to work cooperatively with other team members is required.
Ability to maintain and protect confidential information is required.
Ability to exercise independent judgment and make sound decisions is required.
Ability to tolerate interruptions and remain flexible with the daily routine is required.

Responsibilities

Establish and enhance positive impressions and interactions with residents, family members, and visitors.
Maintain and promote effective communication with residents and family members or personal representatives.
Promote a positive image of Illuminus and LindenGrove in the community in alignment with the organizations’ mission, vision, and values.
Greet and direct visitors, answer telephone calls, and route calls to the appropriate person.
Assist with employee and resident cash transactions.
Sort and distribute incoming mail and prepare bulk outgoing mail.
Accept resident payments and forward them to Illuminus via postal service.
Manage campus phone lines, phone listings, and other resident directory information.
Distribute resident status forms and on-call lists.
Collect and maintain admission documentation.
Arrange repairs for the copy machine and order toner and office supplies.
Perform typing and other clerical duties for administrative staff.
Maintain and destroy office records according to the records retention policy.
Take photographs of new residents and download them to their charts.
Create flyers for staff and resident events.
Process deliveries for the appropriate departments.
Schedule resident medical appointments and coordinate transportation.
Perform other similar duties as needed.

Description

Concierge (Administrative Assistant , Receptionist)

LindenGrove Mukwonago an Illuminus Community

Mukwonago, WI

Description

JOB SUMMARY:

LindenGrove Mukwonago has an exciting new opportunity for a Concierge / Receptionist. This is a highly visible position and will be the first person anyone entering our building sees. We are looking for someone with exceptional customer service skills, strong clerical abilities, professionalism, reliability and able to multi task.

Why Join Us?

Friendly and team-oriented environment
Opportunity to make a positive first impression every day
Meaningful work supporting residents and families
Competitive pay and supportive leadership
Benefits: Medical, Dental, Vision, Short Term Disability, Basic Life, 401K (with match) to name a few...

This position is Monday-Friday | Business Hours

Dress Attire: Business Casual

ESSENTIAL JOB FUNCTIONS:

Establish and enhance all impressions and encounters with residents, family members, and visitors.
Maintain and actively promote effective communication with residents and family members/personal representatives.
Responsible for maintaining a positive image of Illuminus/ LindenGrove in the community keeping in alignment with our mission, vision, and values.
Greet and direct visitors, answer telephone and direct calls to the appropriate person.
Assist with employee and resident cash transactions.
Sort and distribute incoming mail and prepare bulk outgoing mail.
Accept resident payments and forward to Illuminus via postal service.
Manage campus phone lines and phone listings as well as other resident directory information.
Distribute resident status forms and on-call lists.
Collect and maintain admission documentation.
Manage copy machine repairs order toner and office supplies.
Perform typing and other clerical duties for the administrative staff.
Maintain and destroy office records according to records retention policy.
Take new resident photos and download to chart.
Create flyers for staff and resident events.
Process deliveries to appropriate departments.
Scheduling: resident medical appointments and coordinate transportation.
Perform other similar duties, as needed.

Requirements

QUALIFICATIONS

Commitment to quality programs and services for all residents and patients.
Upbeat and personable communicator with strong customer service skills
Ability to relate well to the residents/patients, families, staff and the community in general.
Ability to work cooperatively with other members of the team
Ability to maintain and protect the confidentiality of information.
Ability to exercise independent judgment and make sound decisions.
Tolerance of interruptions and ability to be flexible with daily routine

EXPERIENCE AND TRAINING

High School diploma
2-3 years experience in a customer service role
Word processing and spreadsheet knowledge.
Clerical abilities: Email, phone, scanning

About the Company

Illuminus

Team time tracking and timesheets SaaS

Clockify is a time tracking and timesheet platform for teams to record and analyze work hours on projects. It runs on Windows, Mac, Android, iOS, Linux, and as a browser extension, enabling users to track time across devices. The core time tracking features are free for unlimited users, while more advanced tools require a paid subscription. Premium options include time audits, reminders, data export, and project billing. The service helps a wide range of customers—from freelancers to large enterprises—monitor employee productivity, attendance, and billable hours. Compared with competitors, Clockify combines a generous free tier with broad platform support and specific features for auditing, reminders, exporting data, and project billing, making it suitable for both individuals and large teams. The goal is to provide an accessible time-tracking solution that helps teams manage time, productivity, and billing efficiently.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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