Senior Salesforce Administrator

Senior Salesforce Administrator (Contract)

Duration: 8 month contract

Location: Hybrid in New York City (3 day in-office requirement)

Qualifications:

• 6+ years of hands-on experience administering and scaling Salesforce, with ownership of production environments and a strong understanding of platform best practices.

• Experience operating in fast-paced, high-growth technology environments, where systems, processes, and requirements evolve rapidly.

• Salesforce Administrator certification required; Platform Developer I, Advanced Administrator, or Architect-path certifications strongly preferred.

• Strong data and query fluency, including SQL and SOQL, with the ability to analyze data, troubleshoot issues, and support reporting and analytics needs.

• Technical depth across Salesforce customization and development concepts, including exposure to Apex, Visualforce, Salesforce APIs, and batch processes—even if not acting as a full-time developer.

• Advanced proficiency with Salesforce automation, particularly Flow, and a demonstrated ability to design maintainable, scalable automations.

• Experience with Service Cloud and Marketing Cloud (Pardot), including integrations and cross-cloud data considerations.

• A proven ability to partner closely with Sales and Customer Success teams, deeply understanding their workflows, diagnosing root causes, and translating needs into effective system and process solutions.

• Strong data management and modeling skills, with the ability to understand, document, and articulate complex business and technical requirements.

• Experience collaborating with distributed or offshore development teams, effectively managing communication, expectations, and delivery across time zones.

• A track record of successfully delivering projects end-to-end, balancing speed, quality, and long-term platform health.

• Customer- and user-centric mindset, with the ability to design Salesforce experiences that are intuitive, efficient, and drive adoption.
  Demonstrated success designing and rolling out new processes, including change management and user enablement.

• Hands-on experience integrating Salesforce with third-party tools, leveraging native connectors, APIs, and middleware where appropriate.

Bonus points:

• Direct experience in fintech and/or startup environments, particularly in regulated or data-sensitive contexts.

A day in the life and how you’ll make an impact:

• Act as a core technical leader within the Tools and Operations organization, owning and shaping the Salesforce platform in close partnership with stakeholders across Sales, Customer Success, Marketing, Support, and Operations to translate business needs into scalable, well-architected solutions.

• Serve as the end-to-end owner of Salesforce administration and platform health, including org configuration, user and access management, security and sharing models, automation, integrations, and ongoing operational support.

• Manage and support integrations across the GTM ecosystem, including Salesforce, sales engagement and enablement tools (e.g., Outreach, Gong, LinkedIn Sales Navigator, Calendly), telephony solutions (e.g., RingCentral), and service platforms (e.g., Zendesk), ensuring reliable and secure data flow.

• Maintain and monitor Salesforce data pipelines, partnering with engineering and data teams as needed to support accurate, timely, and scalable data flows.

• Proactively manage system stability and performance, conducting security reviews, release and sandbox management, health checks, and monitoring platform limits to ensure reliability as the business scales.

• Establish and enforce strong data quality, governance, and security standards, ensuring trusted reporting and analytics across the organization while maintaining compliance with internal and external requirements.

• Optimize Salesforce flows and end-to-end business processes, continuously evolving workflows, data models, and automation to reflect changing business needs and growth.

• Maintain the Salesforce platform roadmap, balancing near-term business priorities with long-term scalability and technical integrity.

• Act as a trusted liaison and advisor across all Salesforce user groups, aligning stakeholders, resolving competing priorities, and ensuring consistent platform usage and adoption.

• Enable and upskill the organization, delivering training, documentation, and best practices that empower users at all levels and improve overall Salesforce maturity.

• Create and maintain clear system documentation, including architecture diagrams, data models, integration mappings, and process flows to support scalability and continuity.

About the team:

As a Senior Salesforce Administrator (Platform Lead), you will serve as a technical and functional owner of a complex Salesforce environment, responsible for designing, scaling, and optimizing the platform to support a high-growth, data-driven organization. You will balance hands-on execution with architectural thinking—ensuring Salesforce is not only well-maintained, but thoughtfully designed to evolve with the business.

You will work at the intersection of technology, data, and business process, partnering closely with stakeholders across Sales, Customer Success, Marketing, Revenue Operations, and Data Engineering to translate business needs into scalable Salesforce solutions. This role requires deep technical acumen, strong data discipline, and a passion for designing intuitive, efficient processes that drive adoption and measurable outcomes.

You will perform hands-on Salesforce administration, managing users, security, data hygiene, configurations, releases, and day-to-day support to ensure the platform operates reliably and scales with the business.

About Melio USA:

• Competitive compensation packages: We strive to make each and every employee feel valued and appreciated. The expected base pay range for this position is $108,000 - $127,000. Pay ranges are determined by role, level, and location. Within the range, the successful candidate's starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions.

• Medical, Dental, and Vision: We offer generous and highly competitive plans with up to 100% employer-paid coverage, FSA and HSA.

• 401K matching: Feel the investment of working at a high-growth company.

• Wellness: We take a holistic approach to wellness at Melio with a focus on providing financial, physical, emotional, social, and community support for our employees.

• Time Off: Time to rest and recharge is a priority for us. We offer competitive vacation time, sick days, holidays and parental leave to allow you to take the time you need, when you need it.

• Food perks (in office personnel): Enjoy our fully stocked kitchens, along with a weekly Seamless stipend and plenty of catered meals each week.

• Office culture: Thrive in our collaborative offices in New York City or Denver, in a hybrid working environment. We are dog friendly as well!

• Growth and development: Lean on the diverse team to foster professional and personal growth through workshops, mentorship programs, and team building activities.

Melio builds business-to-business (B2B) payment tools so small business owners can spend less time in the back office and more time on their craft. As the fastest-growing B2B payment platform in the US, Melio is working hard to find new and better ways to help small businesses succeed in the ways that work best for them.

Melio's diversity, equity and inclusion efforts have always been a top priority within our team. We are an Equal Opportunity Employer, and all of our employees encompass different strengths, experiences and backgrounds. DEI within Melio prioritizes race, gender, age, disability status, veteran status, sexual orientation, religion and many other parts that make up one's identity. Having a diverse team across all offices is key to our success, and inclusion is each #TeaMelio member's responsibility. Melio accepts job applications on an ongoing basis until the position is filled. If you are interested in applying for this job opportunity, please do so directly on our careers page (or if you’re here already, scroll down and apply now!). This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.