Full-Time
Operations Manager Trainee
Deadline 8/11/27
PDS Health
Integrated healthcare support company
Compensation Overview
$27.75 - $38.75/hr
Fairfax, VA, USA
In Person
Requires timely travel to multiple assigned offices per day; travel may be planned or unplanned.
Bachelor's, Associate's
Category
 Operations & Logistics |
|---|
Required Skills
Epic (EHR)
Requirements
- A high school diploma or equivalent is required.
- Five or more years of related work experience in operational management are required.
- A valid driver's license and automobile insurance must be maintained, with the driver's license verified through a motor vehicle record check at hire, or reliable alternate transportation must be available for timely travel between multiple offices.
- Knowledge of dental plans, insurance fees, administrative guidelines, limitations and exclusions, reporting systems, business correspondence, business reporting techniques, and profit and loss statements is required.
- Proficiency with Microsoft applications, Epic, 1VU, BOX, and standard office equipment is required.
- Ability to make timely and accurate decisions using independent judgment, including when information is vague or limited, is required.
- Ability to multitask effectively in a fast-paced and sometimes ambiguous environment without compromising quality is required.
- Ability to prioritize tasks and projects with limited direction and contribute to organizational success is required.
- Ability to read, analyze, and interpret common financial reports and legal documents and respond to inquiries from patients, team members, regulatory agencies, vendors, and other business community members is required.
- Ability to draw valid conclusions, apply sound judgment, and make decisions under pressure is required.
- Ability to interpret and apply policies and procedures is required.
- Ability to work with probability, statistical inference, fractions, percentages, ratios, and proportions in practical situations is required.
- Ability to communicate effectively and present information verbally and in writing is required.
- Ability to lead a team, prioritize team duties, coach, mentor, train, write effective performance evaluations, conduct feedback, and handle team member relations issues is required.
- Ability to create presentations and demonstrate strong presentation skills is required.
Responsibilities
- Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework.
- Assess, hire, and retain right-fit team members through training, supervision, counseling, and coaching.
- Assess, investigate, and resolve staff and patient issues by analyzing facts and circumstances and developing timely, effective solutions.
- Execute the PDS Operational Model consistently to meet office imperatives in partnership with the Owner Dentist.
- Drive year-over-year revenue and profit growth.
- Manage expenses to achieve monthly goals and budget.
- Apply cash management and accounting protocols.
- Develop the team’s Perfect Patient Experience.
- Provide leadership, coaching, and mentoring to team members and identify and implement improvement opportunities.
- Maintain open communication with direct supervisors and raise issues and concerns early.
- Maintain a professional appearance and demeanor in accordance with company policies.
- Use People-related tools and resources for assessment, hiring, retention, performance evaluation, separation, and compensation processes.
- Ensure compliance with company policies and state, federal, and other regulatory requirements.
- Report weekly to the Regional Manager on accomplishments, improvement areas, performance goals, and system effectiveness.
- By the end of the development program, manage Front Office and Back Office team members and demonstrate leadership and team-development capabilities.
- Develop and implement an office success plan, including staff development and office protocols for efficient operations during manager absences.
- Perform other duties assigned by the direct supervisor that improve team member development outcomes.
- Complete the Operations Manager Development Program through structured curriculum, on-the-job practical application, and development meetings.
- Travel to multiple offices per day, including potentially several visits per day, as assigned.
Desired Qualifications
- An associate degree is preferred.
- A bachelor's degree is preferred.
- Five or more years of experience leading a team, mentoring, and coaching subordinates is preferred.
PDS Health is a healthcare support organization serving dental and medical practices. The company provides business, technology, clinical, administrative, and operational services that help affiliated practices deliver integrated care. It serves patients, clinicians, practice owners, healthcare teams, and communities across its supported network. Its operating model centers on locally led practices connected through shared technology, revenue-cycle, supply-chain, talent, and administrative services. Teams work across clinical care, practice operations, technology, billing, procurement, recruiting, training, and patient support. Teams support coordinated daily delivery.
Company Size
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Company Stage
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Total Funding
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Headquarters
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Founded
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