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Maersk

Global container shipping and end-to-end logistics

Lead Logistics - System Expert

Logistics & TransportationConfirmed live in the last 24 hours
Full-timeHo Chi Minh City, VietnamNo salary listedIn-person

About the Job

Requirements

  • A bachelor's degree in Logistics, Supply Chain, International Business, or a related field.
  • At least six months of internship experience in the logistics and shipping industry; fresh graduates with relevant internships will be considered.
  • Passion for working with systems, processes, and customers, and a careful approach.
  • Enthusiasm for learning and exploring new systems.
  • Attention to detail, diligence, and commitment to the job.
  • Good command of spoken and written English.
  • Knowledge of supply chain, basic customs procedures, and manifests.
  • Proficiency in Microsoft Office, including Excel, PowerPoint, and Outlook.
  • Strong attention to detail, problem-solving skills, and ability to work under tight deadlines.
  • Ability to coordinate with the team and engage in work and engagement events.

Responsibilities

  • Coordinate with Customer Service and related teams to issue FCR/HBL to shippers and transmit shipping instructions to carriers via EDI accurately and on time.
  • Address document revisions promptly to avoid disruptions in the documentation workflow and delays in cargo receipt at the destination.
  • Monitor stakeholder performance to ensure process flow and data quality.
  • Receive shipment details from Customer Service teams and customers, then enter the data into Maersk SCM systems.
  • Monitor information linkage and document status, and troubleshoot system issues to ensure system flows work correctly.
  • Monitor the quality and timeliness of customer advance shipping notices and customs manifests, including AMS, ACI, ISF, ENS, and ICS2.
  • Follow Standard Operating Procedures and client-specific Internal Operating Procedures during daily tasks, or coordinate with related teams to verify processes and update procedures.
  • Carry out activities to contribute to individual and team key performance indicators.
  • Ensure data accuracy and take preventive measures to eliminate potential errors, claims, and penalties.
  • Adapt to work schedules and assignments, prioritize tasks according to business criticality, and support customer satisfaction.
  • Resolve daily operational issues and ad hoc cases, escalating when necessary.
  • Take ownership of assigned processes, stakeholder performance, and related tool performance to enhance accuracy.
  • Propose solutions and options to customers, and support customers and other teams in resolving issues and handling exceptions.
  • Improve daily operations, productivity, and work quality through process streamlining, automation-tool enhancement, and innovation.
  • Act as the focal point for projects, migrations, or new account implementations.
  • Join client conference calls to support smooth operational workflows through clear and proactive communication.
  • Perform other relevant tasks or projects assigned by leaders.

Desired Qualifications

  • Knowledge of Thai, Khmer, Burmese, or another regional language.
  • Understanding of Power BI and automation applications.

About the Company

Maersk

Global container shipping and end-to-end logistics

Maersk is an integrated logistics provider that connects and simplifies customers’ supply chains through global shipping and end-to-end logistics services. Its offerings span ocean freight, inland transportation, warehousing, and supply chain management, all coordinated with digital tools that give customers visibility and control over shipments. Unlike traditional shipping lines, Maersk positions itself as a comprehensive logistics partner that integrates multiple modes of transport and services to create seamless, transparent supply chains. The company pursues a global reach—operating in 130 countries with more than 100,000 employees—to serve businesses of all sizes. Its goal is to make global trade smoother by delivering end-to-end logistics solutions that unify what moves by sea, land, and in between.

Company size
10,001+
Company stage
IPO
Headquarters
Copenhagen, Denmark
Founded
1904

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