Inactive

Delivery Hero

Global online food delivery marketplace

Senior Manager - Strategic Account Management

Account ManagementPosted on Sep 11

Full-timeKuala Lumpur, MalaysiaNo salary listedIn-person

About the Job

Requirements

Five to seven years of experience in an account management role is preferred.
A proven track record in account management or territory sales, with business-to-business sales experience, is required; eCommerce experience for fast-moving consumer goods brands is preferred.
Excellent communication skills and a consultative sales approach, with the ability to persuade and influence, are required.
The candidate must be able to build strong relationships, work autonomously, and remain customer focused.
Strong analytical skills, sound judgment, numeracy, attention to detail, problem-solving ability, commercial awareness, and the ability to generate new ideas are required.
The candidate must be organized and able to plan and prioritize work effectively, adapt to pressure and a fast-paced environment, and demonstrate drive, resilience, and tenacity.

Responsibilities

Manage and expand relationships with existing clients, and proactively identify new business opportunities.
Achieve and exceed weekly and monthly key performance indicators.
Maintain and grow the revenue and gross profit of each account.
Keep the platform fresh by implementing creative marketing initiatives.
Construct and negotiate commercial offers that meet the expectations of foodpanda, business partners, and customers.
Work with internal support functions to ensure each deal launched on the platform meets quality standards.
Maintain strong knowledge of all aspects of the foodpanda business model and the online food ordering market.
Use and create management reports to assess vendor performance.
Prepare weekly and monthly financial and performance reports for internal and external review.

Desired Qualifications

Experience in eCommerce for fast-moving consumer goods brands.

Job Description

We’re looking for a highly driven and motivated Senior Manager, Strategic Account Management for our Marketplace team in Malaysia. If you are looking for a place where you can gain hands-on exposure and have a direct impact, then this is the place for you! The ideal candidate will have a track record as a significant individual contributor – comfortable working independently, whilst working closely with the management team.

This role will be based in Malaysia and will report to the Lead, Account Management.

Responsibilities:

Manage and expand relationships with existing clients and proactively identify further new business opportunities
Achieve and exceed on weekly and monthly KPIs
Maintain and grow the revenue and gross profit of each account
Keep the platform fresh by implementing creative marketing initiatives
Construct and negotiate commercial offers which meet expectations of foodpanda, business partners and customers
Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards
Strong knowledge of all aspects of the foodpanda business model and the online food ordering market
Use and create management reports to assess performance of vendors
Prepare weekly/monthly financial & performance reports for internal and external review

Qualifications

5 to 7 years’ experience within an Account Management role preferable
Proven track record of Account Management or Territory Sales with B2B sales experience, preferably in eCommerce for FMCG brands
Excellent communication skills, must have a consultative sales approach and be a strong persuader and influencer
Strong relationship builder, has a positive attitude and is a team player
Highly driven, self-motivated, target oriented, resilient and tenacious
Customer focused, enjoys working autonomously, hits the ground running and demonstrates a willingness to learn
Strong analytical skills, makes well judged decisions, good numeracy, pays strong attention to detail, is a strong problem solver, demonstrates good commercial awareness and thinks outside the box to generate new ideas
Has a flexible approach, thrives under pressure and enjoys working in a fast paced environment
Highly organised and plans and prioritizes work effectively

Additional Information

About the Company

Delivery Hero

Global online food delivery marketplace

Delivery Hero SE runs a global online marketplace for food delivery and on-demand services. It connects customers with restaurants, local shops, and delivery-only Dmarts through mobile apps and websites, with orders placed and paid online and deliveries handled by its logistics network. The platform makes money mainly from commissions on each order, delivery fees, advertising, and quick-commerce services for groceries and household items. Its approach combines a wide geographic reach with multiple lines of business (restaurant delivery, groceries, and logistics), often growing by acquiring local competitors, to control both the marketplace and delivery operations and capture a large share of local on-demand commerce.

Company size: 10,001+
Company stage: IPO
Headquarters: Berlin, Germany
Founded: 2011

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