TORKLAW

Mass Tort Legal Coordinator

Administrative SupportConfirmed live in the last 24 hours

Full-timeLas Vegas, NV, USA$20 - $25In-person

About the Job

Requirements

Prior experience in customer service, client relations, call center operations, administrative support, intake, or a similar client-facing role is preferred but not required.
Bilingual proficiency in Spanish is required.
Strong verbal communication and active-listening skills are required.
Comfort making frequent outbound calls and speaking with clients throughout the workday is required.
Ability to communicate professionally and compassionately with clients who may be frustrated, confused, or difficult to reach is required.
Strong organizational skills and attention to detail are required.
Ability to accurately document conversations and maintain detailed records is required.
Ability to work with deadlines, productivity expectations, and multiple client matters simultaneously is required.
Ability to follow established scripts, procedures, and escalation protocols while communicating naturally and professionally is required.
Computer proficiency and ability to learn case management and other internal software systems are required.
Ability to maintain strict confidentiality and handle sensitive information appropriately is required.

Responsibilities

Conduct outbound calls to existing clients regarding required case-related surveys, questionnaires, and information requests.
Explain the purpose and completion process for assigned surveys or questionnaires while staying within the scope of the position.
Collect, organize, and maintain client medical records in compliance with the Health Insurance Portability and Accountability Act (HIPAA).
Assist clients in completing required surveys and obtaining requested information.
Follow up with clients who have not responded or have incomplete information.
Maintain consistent outreach efforts to help ensure completion before applicable case deadlines.
Document client communications, outreach attempts, survey status, and other relevant information accurately in the firm's case management system.
Track outstanding client responses and provide regular status updates to appropriate team members.
Identify and escalate client questions, concerns, or case-specific issues that require assistance from a legal team member.
Maintain confidentiality of client and case information.
Follow established firm procedures regarding client communication, documentation, and data handling.
Collaborate with attorneys, case staff, and other team members to ensure priority matters are addressed in a timely manner.
Assist with other client outreach and administrative case-support projects as needed.

Desired Qualifications

Previous experience in a law firm, mass tort environment, or other high-volume case environment is a plus but is not required.

Mass Tort Legal Coordinator

TORKLAW · Las Vegas, United States · Full-time · Posted 2026-09-21

Salary: USD 20–25

Workplace: on_site

Department: Legal

Description

MASS TORT LEGAL COORDINATOR | PLAINTIFF PERSONAL INJURY

PAY: $20 - $25 DOE

We are seeking a highly organized and personable Mass Tort Legal Coordinator to support our legal team with client communication and time-sensitive case initiatives. This position will primarily focus on contacting existing clients, assisting them with the completion of required surveys and questionnaires, tracking responses, and ensuring necessary information is obtained within established deadlines.

This is a client-facing support position and does not require the individual to provide legal advice or perform substantive legal work. The ideal candidate is comfortable making a high volume of outbound calls, communicating with clients from a variety of backgrounds, following up consistently, and maintaining accurate documentation.

WHAT YOU'LL DO

Conduct outbound calls to existing clients regarding required case-related surveys, questionnaires, and information requests.
Clearly explain the purpose and completion process for assigned surveys or questionnaires while staying within the scope of the position.
Collect, organize, and maintain client medical records in compliance with HIPAA
Assist clients in completing required surveys and obtaining requested information.
Follow up with clients who have not responded or have incomplete information.
Maintain consistent outreach efforts to help ensure completion before applicable case deadlines.
Accurately document client communications, outreach attempts, survey status, and other relevant information in the firm's case management system.
Track outstanding client responses and provide regular status updates to the appropriate team members.
Identify and escalate client questions, concerns, or case-specific issues that require assistance from a legal team member.
Maintain confidentiality of client and case information at all times.
Follow established firm procedures regarding client communication, documentation, and data handling.
Collaborate with attorneys, case staff, and other team members to ensure priority matters are addressed timely.
Assist with other client outreach and administrative case-support projects as needed.

WHAT WE'RE LOOKING FOR

Bilingual in Spanish
Prior experience in customer service, client relations, call center operations, administrative support, intake, or a similar client-facing role preferred.
Previous experience in a law firm, mass tort environment, or other high-volume case environment is a plus but not required.
Strong verbal communication and active-listening skills.
Comfortable making frequent outbound calls and speaking with clients throughout the workday.
Ability to communicate professionally and compassionately with clients who may be frustrated, confused, or difficult to reach.
Strong organizational skills and attention to detail.
Ability to accurately document conversations and maintain detailed records.
Comfortable working with deadlines, productivity expectations, and multiple client matters simultaneously.
Ability to follow established scripts, procedures, and escalation protocols while maintaining a natural and professional communication style.
Proficiency with computers and the ability to learn case management and other internal software systems.
Ability to maintain strict confidentiality and handle sensitive information appropriately.

BENEFITS & PERKS

In addition to a competitive salary, this position will receive the following benefits:

12 paid holidays annually
10 days of paid vacation annually
6 days of sick leave annually
Medical insurance
401(k) with 4% fully vested safe-harbor company match
Training and continuing education budget
Regular firm events
Company-issued laptop replaced every 3 years - after 3 years, your work laptop becomes your personal laptop
Occasional access to premium event tickets and company suite experiences, based on availability

JOIN A TEAM THAT CARES

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About the Company

TORKLAW

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
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