Litigation and Employment Specialist

Overview

Company Overview:

Frontdoor, Inc. (NASDAQ:FTDR) and its family of brands are on a mission to make life easier for every homeowner through innovative technology and quality customer service. With over 55 years of experience, we are the leading provider of home warranties in the United States, handling approximately 3.8 million service requests for more than 2.1 million members through a network of approximately 17,000 qualified and independent service contractors. We also offer new home builder warranty solutions, which deliver value to both builders and homeowners through a suite of builder warranty products and support services. Our customizable home warranties are annual service plan agreements that cover the repair or replacement for breakdowns due to normal wear and tear of major components. We cover up to 29 home systems and appliances, including electrical, plumbing, HVAC systems, water heaters, refrigerators, dishwashers and ranges/ovens/cooktops, as well as optional coverages for pools, spas and pumps. Our home warranties provide peace of mind, budget protection, convenience, repair expertise and service guarantee. Our non-warranty services provide homeowners greater value through replacement and upgrade programs, as well as other home maintenance offerings. Our 2-10 new home builder warranty solutions offer flexible builder‑backed and insurance‑backed warranty options covering workmanship, home distribution systems and structural components.

Frontdoor family of brands include American Home Shield, HSA, OneGuard, Landmark and 2-10 HBW brands. For more information about Frontdoor, Inc., please visit frontdoorhome.com

Responsibilities

Summary:  Frontdoor seeks a talented and self-motivated Litigation and Employment Specialist to support the Litigation and Employment Teams. This position will provide broad administrative and strategic support throughout the lifecycle of the Company’s arbitration and litigation matters, consumer disputes, employment and worker’s compensation matters, garnishment requests, and employment subpoenas.  This role requires the possession of strong organizational and project management skills.  The ideal candidate will have a business-oriented and collaborative approach to problem-solving and will value working with various business teams in a dynamic and fast-paced corporate environment.

Responsibilities:

• Providing high quality and timely support to Litigation Team members and other business partners on litigation and arbitration disputes related to our home warranty business and related businesses and employment litigation.
• Assisting the Litigation Team and broader Legal Team on a variety of litigation and arbitration matters through all phases, including through matter intake, development of litigation strategy, outside counsel management, and matter resolution.
• Maintaining case files and records, and monitoring case calendars and dockets with attention to detail and limited supervision.
• Managing document and data collection and related discovery projects for a variety of litigation and arbitration matters.
• Researching, coordinating document productions, and preparing written responses to employment subpoenas.
• Investigating consumer disputes and analyzing relevant information to prepare case analyses.
• Providing high quality and timely support to Employment Team members and other business partners on employment and worker’s compensation matters
• Willingness to support as needed a range of legal projects and matters beyond litigation focus areas, including commercial litigation, employment, contracts, marketing, regulatory, corporate governance and legal operations in support of the Company’s strategic priorities and legal objectives.
• Contributing to the Legal Team by working collaboratively with team members, meeting timely deadlines and actively supporting team priorities.
• Willingness to handle other projects and matters as may be assigned from time to time.
• May assume other duties as applied.

Qualifications

Required Skills:

• Strong organizational and project management skills
• Ability to work independently in a fast-paced environment
• Strong verbal and written communication skills
• Ability to make decisions and solve problems
• Strong decision making, research and analytical skills to determine best course of action
• Must be tech-savvy and possess a strong willingness to learn
• Creative problem solver with customer focus and “can do” attitude
• Ability to multi-task with a sense of urgency and ability to meet deadlines within a changing, fast‐paced environment
• Team player with strong interpersonal and communication skills
• Good sense of humor

Preferred Skills:

• Experience with disputes pending before arbitration forums and small claims courts
• Experience with labor and employment disputes
• Proficiency in using Riskonnect

Physical Role Requirements: Be seated at a computer intermittently for up to eight hours a day.  Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.  Sitting for long periods of time while using office equipment such as computers and phones.  Repetitive motions using hands and digits; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment. 

Minimum Education, Licensure and Professional Certification requirements: High school diploma or GED required, paralegal degree preferred

Minimum Experience required (number of years necessary to perform role): 5+ years of legal or customer relations experience required

Travel: 1-2 times a year

Other/State Specific

Compensation:

This role pays a base salary between $25 - $28 per hour, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

Learn more about benefits (https://frontdoor.jobs/benefits/) at Frontdoor.