Senior UX Engineer

Your role

We are looking for an experienced Sr. UX Engineer in our Product Design organization. You will play a critical role in evolving our design engineering practice, lead design-focused prototyping efforts, and be a contributor to our Design System (Dialtone). This is a highly collaborative and multi-disciplinary role for an experienced design-minded, front-end engineer.

You’re probably a highly design-biased front-end engineer, or a very technically proficient product designer. Either way, you might often find yourself in the “front of the front-end” space. 

Help build the future of AI-powered business communications at Dialpad. At Dialpad, we’re on a mission to transform business communication for companies and their customers. Powered by our deep tech stack and custom-built AI platform, we aim to help enhance every customer’s interaction with their customers—not replace it.

We believe that when people come together to create thoughtful, high-quality experiences that solve real-world problems with empathy, great things happen. We care deeply about craft, going deep into the details. We aim to help our customers with every action—and enjoy it in the process. As part of our growing design organization, you’ll join a team that cares not only about this, but supports each other, and is driven by curiosity and a shared commitment to building a world-class design culture.

What you’ll do

• Collaborate across product management, product design, and cross-functional engineering teams and tech stacks.
• Nurture and expand a growing design-focused prototyping practice by identifying design- and code-based skills and technologies to ship high-quality outcomes faster.
• Design and build design tooling used by product designers and developers, e.g. plugins and scripts.
• Craft individual experiences or animations that distill a complex topic into a simple concept,
• Consider in-browser performance, optimizations, and accessibility.
• Use our Design System’s design language, design tokens, components, and contribute where needed.
• Bring a high standard of design and execution to a variety of high-impact experiences.
• Navigate ambiguous problem spaces with confidence, aligning with key stakeholders and leadership to move projects toward impactful solutions
• Invest in the Design team’s growth, educating about best practices and approaches across multiple platforms, e.g. desktop, mobile and other non-standard devices.

What you’ll bring

• An online portfolio demonstrating design-focused technical expertise across multiple projects, showcasing thoughtful, high-quality work that drives product innovation.
• 8+ years of design-focused, front-end development experience. 
• Deep proficiency and passion for HTML, CSS, and Javascript.
• A deep commitment toward a product’s craft and quality.
• A track record of designing and building tooling (e.g. design-tool plugins, CI/CD scripting) that streamline processes for and between design and development teams.
• Demonstrated capability in optimizations and refactoring across an existing product’s UI and codebase.
• Designed and documented styles, components, and patterns that enable other designers and developers to build features.
• Deep familiarity with foundational design principles, including interaction best practices, design heuristics, usability, and accessibility.
• Strong opinions on, and track record in building inclusive, accessible experiences.
• Extensive knowledge with front-end bundlers, command line interfaces, and package management.
• Proven experience working with and mentoring junior developers and designers to uplevel design and technical skills, and boost team efficiency.
• Demonstrated ability to craft compelling narratives and rationale for design decisions that persuades peers and executives.
• Keeps current of emerging design trends, evolving technologies, and their best practices, with a relentless drive for excellence and continuous improvement.
• Demonstrated track record elevating a team’s craft through active critique, collaboration, and mentorship.
• Excellent communication, collaboration, and presentation skills, with the ability to articulate design concepts and rationale to a diverse set of stakeholders.

Extra-special candidates will have:

• Extensive expertise of multiple JavaScript ecosystems, e.g. Vue, React, and Angular
• Experience working on B2B applications or AI products in a SaaS environment
• Familiarity with design and technical concerns across multi-device ecosystems, e.g. web, mobile, kiosks, phone systems, etc.
• Active participation in the global design community through writing, speaking, or open-source contributions

All applicants should be prepared to provide multiple examples of how they’ve led large initiatives, taking efforts from ideation to production in partnership with product teams. This role isn’t just about bridging design and technology to create beautiful designs; it’s about making a difference in how businesses communicate and accelerate Dialpad’s AI-powered innovations. Help us revolutionize business communication at Dialpad!

Dialpad benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.