Child Safety Operations Specialist
TikTok
Child Safety Operations Specialist
TikTok
Short-form video platform with ads
About the team: TikTok's Global Child Safety Team (CST) serves as subject matter experts on the assessment and reporting of suspected child sexual exploitation happening on platform. Committed to keeping TikTok a safe and creative space for users of all ages, CST operates in a follow-the-sun model, providing coverage 24 hours a day, 7 days a week, reviewing incoming incidents and when appropriate, reporting those incidents to the National Center for Missing & Exploited Children's (NCMEC) CyberTipline. From there, these reports are forwarded on to global law enforcement to support their investigations. About the role As a Child Safety Operation Specialist within the Trust & Safety Team, you’ll be part of a global team that ensures the timely detection and removal of content across the broad spectrum of online child endangerment, such as child sexual abuse and exploitation. Through close partnerships with Legal, Policy, and Product & Process teams, you will manage global time-sensitive escalations, and child endangerment incidents to protect our online community. You will also work closely with internal teams to create and streamline business and operational processes, develop detailed documentation and process diagrams, and increase our overall operational efficiency to ensure our products are free of any violative content. The team is seeking a candidate with a strong work ethic, excellent judgment, exceptional partnering skills and a passion for protecting children. Note: This position will include reviewing content and drafting of SOPs for some materials that may be offensive or sensitive to some people. Responsibiilities - Demonstrate operational excellence on a team that evaluates risk, threats, and user safety in time-critical escalations. - Be aware of and willing to operate in a work environment with sensitive content that includes child sexual abuse and exploitation, and other content that may be considered offensive or disturbing. - Support quality and tooling enhancements across operational workflows to increase efficiency, accuracy and sustainability of CST reporting. - Be able to conduct deep dive analysis and RCAs, and provide strong written and verbal updates to xFn and LEO leadership to ensure timely resolution of on and off platform risks. - Work effectively across a wide range of stakeholders, and possess strong knowledge of the T&S ecosystem including moderation pipelines, enforcement mechanisms and case management processes. - Develop and support the testing and implementation of innovative enforcement mechanisms to support scaled operations. - Review user escalations related to the most vulnerable in our community. - Review and assess inbound escalations from Law Enforcement and other teams. - Execute instant decision-making while analyzing a variety of factors that include imminence of danger, sensitivities, and graphic content and coordinate with a number of internal and external partners including law enforcement in an attempt to ensure user’s safety. - Availability to work on weekends on a rotational basis or a regular schedule of either Tuesday-Saturday or Sunday-Thursday.
Minimum Qualifications - Hands on experience from either an Investigative or Trust and Safety Analytical role, working on online abuse or similar related field of work. - Knowledge of child safety policies and/or legislation. - Experience in reviewing or being exposed to sensitive content and a deep understanding of removal workflow calibrations and escalations management. - Proven ability to analyze information to assess threat and risks, and problem solving skills. - Proven ability to make important decisions independently and multi-task, responding quickly to changing situations in complex environments without compromising quality. - Excellent verbal and written communication skills and ability to adapt communication styles to suit different stakeholders, like cross-functional teams and law enforcement partners. - Proven ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role. Preferred Qualifications - Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role. - Your resilience and commitment to self-care to manage the emotional demands of the role.
Trust & Safety
Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is a short-form mobile video platform that lets people create, discover, and share quick videos. Users upload vertical clips, edit them with built-in tools, and browse a personalized feed powered by an algorithm that highlights relevant content. Advertisers can use in-feed ads, branded hashtags, and the Business Center to plan and measure campaigns, making it easy for brands to reach a global audience. Its goal is to inspire creativity and bring joy by helping people express themselves and by connecting brands with a wide audience.
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