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Prosidian Consulting

Management and operations consulting firm

Information Technology Coordinator

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeAiken, SC, USANo salary listed

About the Job

Requirements

  • A bachelor's degree from an accredited university, or an associate's degree plus at least two years supporting an Information Technology department or performing IT work, or a high school diploma/GED plus at least four years of related secondary education and/or experience supporting an IT department or performing IT work.
  • Must be a U.S. citizen.
  • Knowledge of PC hardware and software implementation and configuration.
  • Knowledge of cell phones, smartphones, and tablets.
  • Knowledge of PC lifecycle and lease management, device configuration, inventory, printer service coordination, mobile-device administration, first-level application support, and user training.
  • Customer service, vendor coordination, problem solving, asset accountability, communication, and process improvement skills.
  • Must complete safety training, follow safety rules, and stop work when continuing could create an unsafe condition.

Responsibilities

  • Monitor PC lease status to ensure replacement PCs are ordered and delivered before lease expiration.
  • Work with users to determine appropriate PC configurations.
  • Resolve issues between users and PC vendors.
  • Inventory PCs to verify appropriate repurposing.
  • Serve as the interface among users, the M&O contractor, and vendors for printer repairs.
  • Monitor printer repair orders to ensure timely completion.
  • Continuously improve PC, printer, and mobile-device processes.
  • Prepare reports documenting PC lease and printer repair statistics.
  • Ensure approvals are obtained and coordinate distribution and tracking of mobile devices, including iPads and cellular phones.
  • Work with wireless vendors to resolve mobile-device issues.
  • Provide first-level technical support for mobile devices as needed.
  • Provide first-level technical support for assigned business-systems applications as needed.
  • Stay current with system information, changes, and updates.
  • Provide associated training for assigned business-systems applications.

Desired Qualifications

  • Strong oral and written communication skills.
  • Customer-oriented approach.

About the Company

Prosidian Consulting

Management and operations consulting firm

ProSidian Consulting is a management and operations consulting firm that helps private companies, Fortune 1000 enterprises, and government agencies solve problems and improve operations through tailored, industry-aligned services. It offers six enterprise practice areas: Risk Management, Energy & Sustainability, Compliance, Business Process, IT Effectiveness, and Human Capital, delivered by multidisciplinary teams across CONUS/OCONUS. The firm follows a structured approach to strategic solutions focused on growth, margin, and efficiency, aligning assets, processes, policies, and people to deliver value. With former Big 4 leadership and a nationwide/overseas footprint, its goal is to translate strategy into execution that boosts clients' return on invested capital and value delivered to customers.

Company size
11-50
Company stage
Not listed
Total funding
Not listed
Headquarters
Charlotte, NC
Founded
2008

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