Full-Time

Head of Product Design

Updated on 12/7/2024

Close

Close

51-200 employees

CRM platform for startups and SMBs

Data & Analytics
Enterprise Software

Senior, Expert

Remote in USA

Must be physically based in the US and able to work US East Coast time zone hours.

Category
Product & UX/UI Design
UI/UX & Design
Required Skills
Interaction Design
UI/UX Design
Figma
Product Design
HTML/CSS
Requirements
  • 8+ years experience in product design (4+ years in management)
  • Experience in all aspects of design: User research, interaction design, visual design, etc.
  • Experience in establishing and improving processes for how a design team works
  • Track record of working closely with Product and Engineering teams on successful projects
  • Have helped build and maintain design systems
  • Physically based in the US and able to work roughly US East Coast time zone hours
  • Strong portfolio of elegant and simple solutions for complex desktop/mobile SaaS products
  • Strong understanding of information hierarchy, progressive disclosure, typography, spacing, color theory, etc.
  • Very knowledgeable about modern UX/UI patterns on desktop and mobile
  • Exceptional taste in software design
  • Enjoy helping product designers thrive and grow in their roles
  • Comfortable working remotely with a high level of autonomy
  • Customer and problem-focused
  • Strong soft skills, especially around communication and collaboration
  • Champion for design, but also know how to work within constraints and make trade-offs
  • Very knowledgeable about CSS, accessibility, etc.
  • Proficient with Figma (you know how to work with components, variants, variables, etc.)
Responsibilities
  • Lead a distributed team of 5+ designers (mostly Senior-level)
  • Host 1:1s and team meetings, and provide ongoing performance feedback
  • Set and execute quarterly team goals
  • Build strong team culture and continue to raise the bar for design quality
  • Identify professional development opportunities for the team
  • Grow the team, as needed
  • Build and improve team processes
  • Drive user research efforts to uncover pain points, opportunities, and insights
  • Foster a culture within the design team of regularly doing qualitative and quantitative research (e.g., user interviews, surveys, usability testing, etc.)
  • Ensure the design team integrates user research findings into design decisions
  • Provide design review/critique on a regular basis (written feedback, video calls)
  • Oversee design planning and assignments for each Cycle
  • Help shape projects and ideas, especially early in the process
  • Work closely with Product Management and Engineering teams at every stage
  • Collaborate with Engineering on building out and organizing our design system
  • Ensure consistency with Close’s overall brand
  • Take on limited individual contributor work
  • Define and communicate a compelling design vision that aligns with the product strategy and Close brand
  • Contribute to longer-term roadmap planning
  • Identify, plan, champion, and execute 'Design-driven' projects (e.g., redesigns, etc.)

Close provides a customer relationship management (CRM) platform tailored for startups and small to medium-sized businesses (SMBs). The platform enhances communication and minimizes manual data entry, allowing sales representatives to work more efficiently. Close's features include a user-friendly interface and automation tools that aim to double the productivity of sales teams. Unlike many competitors, Close operates on a subscription-based model and is a bootstrapped, profitable company with a fully remote team of around 90 people. The company prioritizes autonomy and asynchronous communication, enabling employees to work from anywhere. Close's goal is to create a positive work environment while focusing on productivity, quality, and impactful results without micromanagement.

Company Stage

Seed

Total Funding

$243.2K

Headquarters

Toronto, Canada

Founded

2013

Growth & Insights
Headcount

6 month growth

6%

1 year growth

12%

2 year growth

88%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for remote work solutions boosts CRM adoption among SMBs.
  • AI-driven automation tools enhance sales productivity, aligning with Close's focus.
  • The CRM market is expected to grow at a CAGR of 14.2% from 2023 to 2028.

What critics are saying

  • Emerging competitors like Celestia could threaten Close's market share.
  • Innovative platforms like Loft may set new customer expectations in tech-driven services.

What makes Close unique

  • Close offers a user-friendly CRM platform focused on automation and sales productivity.
  • The company operates with a 100% remote team, emphasizing autonomy and asynchronous communication.
  • Close is bootstrapped and profitable, maintaining a subscription-based revenue model.

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Benefits

PTO

Family leave

Medical, dental, & vision coverage

401k with 6% match

Company goal-based bonus

Coworking stipend

Paid 4-week sabbatical

Flexible working hours