Field Service Representative
Scout AI
Field Service Representative
Scout AI
Develops autonomous warfare AI foundation model
The future of defense will be decided by those who field intelligent machines at scale. At Scout AI, we’re developing Fury, the first robotic foundation model for defense, to give U.S. forces overwhelming, adaptable, and autonomous power across every domain. Fury enables human operators to command fleets of robots through natural language, and empowers those machines to sense, decide, and act together as one. This mission will ask everything of us: urgency, precision, and relentless work.
The Role
We’re hiring a Field Service Representative to support the deployment, sustainment, and operational readiness of Scout’s autonomous systems in the field. This role is responsible for maintaining and troubleshooting deployed systems, ensuring fleet availability, and serving as Scout’s technical representative alongside customers during operations, demonstrations, and fielding events.
You will act as the front-line expert for Scout’s platforms, owning system performance in real-world environments and ensuring issues are diagnosed and resolved quickly. This role requires deep hands-on technical ability across hardware and software, strong problem-solving skills, and the ability to operate independently in dynamic and often austere environments.
You will deploy with customer teams and internal operations personnel, providing on-site support, maintenance, and technical guidance. Your work directly ensures mission readiness, system reliability, and successful customer adoption.
Responsibilities
Maintain operational readiness of deployed systems through inspections, preventative maintenance, and corrective repairs
Diagnose and troubleshoot hardware, software, and system-level issues in real-world environments; execute timely and effective repairs
Serve as the primary technical point of contact in the field, working directly with customers to resolve issues and ensure system performance
Support system installation, configuration, integration, and fielding at customer locations
Track, document, and manage maintenance actions, service logs, and system status across the deployed fleet
Coordinate with engineering and product teams to escalate issues, provide detailed feedback, and support root cause analysis
Support customer demonstrations, evaluations, and operational deployments, ensuring systems are mission-ready and professionally presented
Manage spare parts, tools, and field support equipment to minimize downtime and maintain operational continuity
Train and advise operators on system use, basic maintenance, and troubleshooting procedures
Assist in developing maintenance procedures, troubleshooting guides, and field support processes
Qualifications
Bachelor’s degree in Engineering (Mechanical, Electrical, Aerospace, or related field) or equivalent hands-on experience
3+ years of experience maintaining, troubleshooting, or supporting complex electromechanical, robotic, or autonomous systems
Strong troubleshooting skills across mechanical, electrical, and software systems
Experience diagnosing issues in the field and independently driving resolution under time pressure
Ability to interface directly with customers and represent the company in operational environments
Experience documenting maintenance actions, system issues, and service activities in a structured manner
Comfortable working in field environments with frequent travel and extended deployments (50-75%)
Strong communication skills and ability to translate technical issues into clear, actionable insights
Must be a U.S. Person due to required access to U.S. export controlled information or facilities
Passion about defense of the United States and its allies
May be expected to obtain and hold a U.S. Top Secret security clearance
Why Join Scout
Work on the world’s most important frontier, ensuring U.S. and allied dominance in the age of intelligent machines
Be a core part of a team building the first defense-specific robotic foundation model
Collaborate with some of the top engineers in autonomy, AI, and national security
See your work deployed on real systems
Help define the future of intelligent defense systems
Backed by Draper Associates, Booz Allen Ventures, and other top investors
Benefits
Competitive cash compensation
Meaningful equity
Premium medical, dental, and vision plans with $0 paycheck contribution
Per diem for remote travel
Competitive PTO and company holiday calendar
Catered lunch daily and fully stocked kitchen
EV charging
Relocation assistance (depending on role eligibility)
Scout AI is a frontier AI lab in Sunnyvale that builds military AI systems for unmanned warfare. Its main product is Fury, a Vision-Language-Action foundation model that converts a commander's intent into coordinated actions by autonomous robots across air, land, sea, and space at the tactical edge. The system relies on AI reasoning to plan and orchestrate how different robots work together, rather than making hardware. It uses an accompanying C2-based orchestrator called Ox to manage and coordinate autonomous agents during missions. Scout AI has demonstrated end-to-end autonomous strike missions and has secured government contracts, seed funding, and a large Series A round to grow its foundational military AI and multi-agent collaboration. The company positions itself apart from competitors by focusing on the AI reasoning layer and cross-domain agent coordination rather than manufacturing hardware, aiming to scale reliable, multi-robot collaboration in defense scenarios.
Explore more opportunities at Scout AI