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MP Solutions

Self-funded software solutions provider globally

Kimenő Call Center Supervisor

Sales OperationsPosted on Nov 13
Full-timeBudapest, HungaryNo salary listed

About the Job

Requirements

  • A higher-education qualification is required.
  • At least 1–3 years of relevant professional experience is required.
  • At least basic spoken and written English proficiency is required.
  • Confident use of Microsoft Office applications is required.
  • Authorization to work in Hungary is required.

Responsibilities

  • Direct the operation of the call center.
  • Set individual and team goals and monitor performance.
  • Regulate and improve call-center processes.
  • Supervise and monitor operators and conduct regular professional evaluations.
  • Manage shift schedules, capacity, leave, and coverage.
  • Prepare reports.
  • Handle complaints and claims.
  • Participate in designing and writing interactive voice response (IVR) scripts.
  • Conduct recruitment processes and interviews end to end.
  • Monitor outbound campaigns and commission-based processes.
  • Collaborate with other organizational units.
  • Ensure the flow of information needed for up-to-date customer service.
  • Coordinate issue reports with departments and related teams.

Desired Qualifications

  • Experience in the financial or insurance sector is preferred.

About the Company

MP Solutions

Self-funded software solutions provider globally

MP Solutions is a small, self-funded team focused on delivering practical solutions to a global audience. They emphasize hands-on involvement by owners, who work closely with the team and live in the same environment to stay aligned with customers’ needs. The company’s offerings center on providing suited solutions to millions of happy users around the world. Their approach is to work directly with clients to understand problems and deliver concrete results rather than abstract plans. MP Solutions differentiates itself through owner-led, hands-on management and a tightly knit, self-funded structure that keeps the team closely aligned with customer success. The goal is to keep delivering high-quality solutions that meet real user needs and expand their global impact.

Company size
11-50
Company stage
Not listed
Total funding
Not listed
Headquarters
Hanoi, Vietnam
Founded
2018

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