Voice Order Specialist VI
Posted on 2/7/2024
DoorDash

10,001+ employees

Local food delivery from restaurants
Company Overview
DoorDash is working to empower local communities and in turn, creating new ways for people to earn, work, and thrive. The company operates the largest food delivery platform in the United States.
Consumer Goods

Company Stage

Series H

Total Funding

$2.5B

Founded

2013

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-2%

2 year growth

-9%
Locations
Tempe, AZ, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Customer Service
CategoriesNew
Customer Success & Support
Requirements
  • 1-2 years of customer service experience via phone, email, or chat
  • Strong written & verbal communication skills
  • Ability to work in a team environment
  • Experience in a PCI/DSS environment
Responsibilities
  • Support inbound live order calls for DoorDash's partner Merchants and customers
  • Develop expertise in how DoorDash uses its processes & system to promote positive outcomes
  • Assist visually impaired customers with accurate order placement and local restaurant recommendations
  • Securely update important account information for visually impaired customers
  • Provide feedback and share ideas on how DoorDash can improve the ordering customer experience
Desired Qualifications
  • Experience offering customers products or services that best meet their needs
  • Comfortable working in a PCI/DSS environment