Full-Time
Tier 1 – Support Specialist
Confirmed live in the last 24 hours
Odaseva
51-200 employees
Data governance solutions for Salesforce users
Compensation Overview
$50k - $500kAnnually
Entry, Junior
San Francisco, CA, USA
Hybrid position in San Francisco.
- 2-3 years of experience resolving technical issues for clients in a support environment ideally for a SaaS company
- Background in establishing and building lasting customer relationships and/or customer support experience
- Ability to multitask between calls, emails and open cases to resolve issues
- Ability to thrive under tight deadlines
- Comfortable presenting ideas internally and to client stakeholders
- Excellent time and priority management skills
- Excellent communication skills
- Salesforce experience is a plus
- Full professional proficiency in English
- Respond to support tickets and inquiries through phone, e-mail, and live chat
- Diligently work with customers by providing regular updates to tickets and open issues
- Communicate closely with Support tier 2 to troubleshoot and resolve issues
- Assist with QA regarding bugs and new features, consistently test functionality of the platform
- Assist in managing the knowledge base to help clients find answers to frequently asked questions
- Be passionate about making our customers happy
- Be open to wearing multiple hats with a readiness to support all members of the Odaseva team
Odaseva focuses on data governance for Salesforce, providing services that help large enterprises protect, comply, and optimize their data operations. Their offerings include backup and restore solutions for data protection, compliance assistance with regulations like GDPR and CCPA, and tools for automating data management. Unlike competitors, Odaseva operates on a subscription model and tailors solutions to meet specific client needs. The company's goal is to ensure that organizations using Salesforce can manage their data securely and efficiently.
Company Stage
Series C
Total Funding
$88.6M
Headquarters
San Francisco, California
Founded
2012
6 month growth
↑ 5%1 year growth
↑ 7%2 year growth
↑ 14%
Simplify's Take
What believers are saying
- The $54M Series C funding will enable Odaseva to expand its product offerings and enter new markets, enhancing career growth opportunities.
- Odaseva's partnerships with leading audit firms and successful completion of rigorous assessments like IRAP demonstrate a strong commitment to security and compliance, boosting its reputation and client trust.
- The launch of the Managed Services Provider Partner Program indicates a growing demand for Odaseva's platform, potentially leading to increased job stability and market presence.
What critics are saying
- The niche focus on Salesforce data governance may limit market opportunities compared to more diversified competitors.
- Rapid expansion and new market entry could strain resources and lead to operational challenges.
What makes Odaseva unique
- Odaseva specializes exclusively in data governance for Salesforce, setting it apart from broader data protection and compliance providers.
- Their focus on large enterprises and compliance with stringent regulations like GDPR and CCPA gives them a competitive edge in highly regulated industries.
- Odaseva's recent $54M Series C funding round underscores its financial stability and commitment to innovation in data security and Zero Trust offerings.
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