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Advocate Health Care

Nonprofit health system delivering comprehensive care

Patient Transporter

Medical, Clinical & VeterinaryUpdated on Nov 6
Part-timeChicago, IL, USAIn-person

About the Job

Requirements

  • High school education or equivalent experience.
  • Ability to recognize the needs and behaviors of patients across age groups, including child growth and development, normal adolescent behavior, and signs of normal aging.
  • Good communication skills and the ability to anticipate patient, employee, and unit needs and refer them for appropriate action.
  • Customer service skills.
  • Ability to read, write, and speak English.
  • Basic math skills.
  • Ability to use good judgment and demonstrate flexibility, versatility, reliability, and teamwork.
  • CPR certification must be obtained within the first 90 days after new-hire orientation.
  • Ability to work weekends, holidays, and different shifts to accommodate staffing needs.
  • Ability to perform patient lifting and transfer activities using safe body mechanics, maneuver department equipment, and assist with patient evacuation during emergencies.
  • Ability to perform very heavy lifting, including up to 100 pounds occasionally, over 50 pounds frequently, and over 20 pounds constantly, subject to the patient-handling requirement that lifts over 35 pounds or patients unable to assist use patient-handling equipment with at least one other associate when available.
  • Ability to work with potentially infectious specimens and patients and in conditions that may be adverse, hazardous, or unpleasant.
  • Ability to walk continuously during the shift and to push, pull, stoop, bend, and twist.

Responsibilities

  • Maintain a safe environment for themselves, patients, and coworkers by following established policies and procedures.
  • Receive and confirm the Ticket to Ride document before transport, including the caregiver’s signature and phone number and the transporter’s initials or signature at the patient’s pickup location.
  • Attend department, hospital, and Advocate education sessions and meetings.
  • Apply knowledge of the cognitive and sensory needs and abilities of pediatric and geriatric patients when giving instructions and explanations.
  • Contact telemetry at the beginning and completion of patient moves.
  • Perform CPR when needed.
  • Follow bloodborne pathogen, infection control, and universal precaution policies; wash hands, wear personal protective equipment appropriately, and follow the dress code.
  • Use correct body mechanics and lifting techniques when transferring patients, use a gait belt as required, and obtain transfer assistance as needed.
  • Clean soiled equipment after each use and perform more thorough cleaning when needed.
  • Use two patient identifiers and report safety hazards to management.
  • Complete work assignments efficiently to meet workload demands and accommodate patient needs and service requests.
  • Properly perform patient transports and prepare patients for transport while waiting for nursing assistance.
  • Report delays or canceled tests to the dispatcher and other appropriate hospital personnel.
  • Complete assignments within established time guidelines using the automated dispatch system.
  • Work independently and use appropriate resources to maintain efficient operations.
  • Maintain communication with the dispatcher and respond to special instructions or assignments using alpha-numeric pagers.
  • Assist coworkers with patient lifting and other tasks needed to make transports safe and efficient.
  • Follow hospital oxygen-use guidelines.
  • Communicate changes in patient schedules to the dispatcher and ancillary departments to avoid multiple trips.
  • Communicate problems related to a patient’s condition to the nurse.
  • Greet patients and guests appropriately, knock before entering, introduce themselves, and explain the patient’s intended destination.
  • Ask patients whether they need assistance or comfort measures, use age-appropriate measures, and offer blankets, pillows, or other comfort measures as needed.
  • Give patients and guests directions or escort them to their desired destination when necessary.
  • Refer patients and guests to appropriate personnel who can provide further assistance or resolve their concerns.
  • Know the locations of the hospital and campus and converse with patients and guests to provide a friendly atmosphere.
  • Accompany patients at all times and complete appropriate handoffs.
  • Identify broken transportation equipment, label it for repair, clean soiled equipment with approved solutions, and maintain equipment in proper operating order.
  • Notify management of equipment-related safety issues and remain aware of risks and hazards associated with equipment use.
  • Complete training and demonstrate safe, efficient operation of wheelchairs, beds, and carts according to established policies and procedures.
  • Use communication tools appropriately and update dispatchers and healthcare providers about status and information.
  • Document work accurately, including signing patients in and out of units, using tent cards when available, completing blood moves according to guidelines, and documenting emergency department-radiology transports when unable to call dispatch; submit completed documentation to dispatch at mid-shift and shift end.
  • Adhere to schedules, breaks, and meal periods and complete an incident report for any patient or personal injury.
  • Follow hospital confidentiality policies, refrain from discussing confidential information with coworkers, friends, or family, restrict patients from reading their charts unless a medical professional is present, and check for do-not-resuscitate restrictions.

Desired Qualifications

  • Prior experience with various patient age groups is preferred.

About the Company

Advocate Health Care

Nonprofit health system delivering comprehensive care

Advocate Health Care is a faith-based nonprofit health system serving Illinois and Wisconsin with a network of hospitals, clinics, and providers. It delivers a broad range of medical services using current techniques and ongoing research, coordinated through clinical integration. The organization offers financial advocacy and assistance to help uninsured or underinsured patients manage hospital bills. Its goal is to improve patient care and expand access by combining high-quality medical services, financial support, and a commitment to clinical excellence.

Company size
10,001+
Company stage
Late Stage VC
Total funding
$18M
Headquarters
Oak Brook, IL
Founded
1976

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