Full-Time
Visa Activation Specialist
Posted on 4/30/2024
Online bill payment and receivables software
Entry, Junior, Mid, Senior, Expert
Draper, UT, USA
- Customer service or project management background
- Excellent written and verbal communication skills
- Ability to create customer facing content
- Highly organized
- Ability to work at a fast pace
- Proficiency in Google Sheets and SFDC
- Highly attentive to detail
- Ability to explain complex concepts
- Time management skills
- Manage a customer’s individual transition from one card program to another end to end
- Become an expert around the transition process from one card program to another
- Coach customers through the 4 step transition process; answer questions, provide best practices, and maintain momentum
- Hold customers accountable to timelines & deadlines for completion of their transition
- Empower customers to use the new card program successfully
- Collaborate with Customer Success and Implementation team members to insure the successful transition of their customers
- Collaborate with compliance to approve customer’s application for the new card program
- Work with finance and risk to understand a customer’s eligibility to move from one card program to another
- Host training calls & webinars to enroll companies in the new card program
- Proactive outreach to customers to keep them on the appropriate timeline for completion
- Reactive outreach to customers regarding complications or questions about the process
- Maintain calendar scheduling links
BILL provides an engaging work environment that is ideal for individuals passionate about leveraging technology to streamline financial processes. With its focus on AI and automation for enhancing bill payment and receivables, employees are at the forefront of technological advancements in financial software solutions. The culture emphasizes secure and efficient operations, making it a leader in AP automation.
Company Stage
IPO
Total Funding
$2B
Headquarters
San Jose, California
Founded
2006
6 month growth
↓ -5%1 year growth
↑ 2%2 year growth
↑ 6%Benefits
100% paid employee health, dental, and vision insurance - choose between HMO, PPO, and HDHP plans
HSA & FSA accounts
Life Insurance, Long & Short-term disability coverage
Pre-tax commuter benefits
Employee Assistance Program (EAP)
11+ Observed holidays and wellness days
Wellness & Fitness initiatives
Flexible time off
100% paid employee health, dental, and vision insurance - choose between HMO, PPO, and HDHP plans
HSA & FSA accounts
Life Insurance, Long & Short-term disability coverage
Pre-tax commuter benefits
Employee Assistance Program (EAP)
11+ Observed holidays and wellness days
Wellness & Fitness initiatives
Flexible time off