Advanced Associate - Content Quality Assurance

Advanced Associate, Content Quality Assurance

Description

The Advanced Associate, Content Quality Assurance is a production technician role on the Test Materials Development team, supporting the development, production, quality assurance, and maintenance of assessment exam materials for teacher certification programs in the United States. This position performs detailed technical and operational tasks across items, frameworks, practice tests, surveys, data loading, blueprinting, and assessment bank workflows. The role requires accuracy, consistency, strong organizational skills, and the ability to manage multiple production priorities while supporting internal teams, subject matter experts, and program-specific review activities.

Length of employment - 12 months

Hours: 40 hours a week

Core Competencies

• Attention to detail and commitment to quality in assessment content production.
• Strong technical aptitude and ability to learn and use multiple systems for content management, surveys, and item banking.
• Organization, prioritization, and follow-through across recurring and ad hoc production tasks.
• Clear written communication for user instructions, stakeholder updates, and review coordination.
• Collaboration with content development, assessment, program management, and operations teams.
• Problem solving and adaptability when supporting special technical tasks or changing production needs.
• Confidentiality and sound judgment when working with secure assessment materials and user access.

Primary Responsibilities

• Process items and frameworks for pre-conference and post-conference development and production workflows.
• Create, format, and edit documents and reports for item and framework review activities.
• Process practice test adoptions in item banking software.
• Enter, revise, and maintain items in item banking software as assigned, including support for item revisions and other special content tasks.
• Serve as a point person for state-specific reviews, including inputting collections, adding subject matter expert users, sending login communications, granting access to item banking software, and removing access during the day of each review.
• Assist with monthly data loads and other program-specific data production needs.
• Support blueprinting activities, including setting up fields or blueprints in item banking software before items are adopted into new fields or fields with new codes.
• Create and edit content validation surveys using software.
• Format test form booklets and other production materials as needed.
• Assist with assessment bank activities, including bank reconfiguration, bank exports, and conversion of assessment banks into testlet banks.
• Help maintain the workload planner and support schedule, status, and tracking updates as needed.
• Take on special technical tasks as required or assigned to support production timelines and quality standards.

Work Environment and Conditions

• Works remotely in a production-focused environment that supports assessment exams for teacher certification programs in the United States.
• Regularly uses specialized platforms and tools such as item banking software and workload planning resources.
• Handles secure and confidential assessment materials and must follow applicable security, access, and quality procedures.
• Collaborates with internal test materials development staff, program teams, and subject matter experts.
• May support recurring monthly cycles, time-sensitive review windows, and program-specific production deadlines.
• Must be able to shift between routine production tasks and special technical assignments based on business needs.

Qualifications

• High school diploma or equivalent required; associate degree, bachelor’s degree, and/or equivalent work experience preferred.
• Experience in production support, quality assurance, assessment operations, publishing, educational content, or a related field preferred.
• Experience using content management systems, item banking systems, survey tools, databases, spreadsheets, or workflow tracking tools preferred.
• Demonstrated ability to follow detailed procedures, maintain accurate records, and meet deadlines.
• Strong written communication skills and ability to prepare clear user-facing instructions and production materials.
• Ability to work independently and collaboratively while managing multiple priorities.
• Experience with teacher certification exams, educational assessment, or test development processes preferred but not required.

KSAs (Knowledge, Skills, and Abilities)

• Knowledge of assessment development, item production, and quality assurance processes, or ability to quickly learn them.
• Knowledge of secure content handling practices and user access coordination.
• Skill in accurately entering, reviewing, formatting, migrating, and maintaining assessment content.
• Skill in using item banking, survey, spreadsheet, and document production tools.
• Skill in coordinating user setup, communications, and access for review events involving subject matter experts.
• Ability to interpret instructions, apply procedures consistently, and identify potential production issues.
• Ability to organize detailed work, track assignments, manage overlapping timelines, and support workload planning.
• Ability to communicate professionally with internal partners and external review participants.
• Ability to adapt to new systems, changing program requirements, and special technical assignments.