Backbase

Fintech platform for modernizing banks' journeys

Senior Project Manager

Program ManagementConfirmed live in the last 24 hours

Full-timeMexicoNo salary listed

About the Job

Requirements

Five to eight years of experience.
Experience in the financial sector.
Experience in a startup or scaleup environment.
Experience managing a program.
Strong knowledge of standard software tools related to daily position responsibilities, including answering colleagues’ questions and leading tutorials on best practices.
Ability to create tools and processes for internal and external reporting.
Ability to support strategy discussions and address issues using reported data.
Ability to identify business development opportunities and involve relevant stakeholders.
Ability to design and facilitate client workshops.
Ability to manage large transformation programs within a customer and work with senior stakeholders to define long-term program strategy.
Ability to identify resources and liaise with the resourcing team.
Ability to work in ambiguous, rapidly changing environments, influence and drive change, identify potential changes as risks, mitigate their impact, replan, and improve change processes.
Ability to manage project-level and program-level risks and issues.

Responsibilities

Coordinate and communicate effectively among project stakeholders.
Support customers and partners and advise clients on implementing online applications using Backbase solutions.
Promote agile philosophy and ways of working, and explain how software tools can improve the efficiency and effectiveness of teams, colleagues, and customers.
Ensure project effectiveness, including company productivity and billability.
Spot potential issues and minimize their impact through effective management.
Manage project teams, resolve issues, and train team members in Scrum methodology.
Manage multiple teams in a large program or multiple projects.

Desired Qualifications

Agile coach experience.

The Job in Short

As a Senior Project Manager, you will be part of the Services department. We undertake exciting projects at top-tier banks all over the world to implement our online banking solutions. Your task is to manage projects all around the world and be a bridge between Backbase internal teams and our clients. This role will be a hybrid role and you will be accepted to be in Mexico or Guadalajara two days per week.

Meet the Job

Backbase is a fast-growing and dynamic environment. Taking upon this position means that you will be a key person in providing effective coordination and communication among all the project stakeholders.

You will be expected to support customers/partners and advise clients on implementing their online applications using Backbase Solution to its full potential.

How about you

Fundamentals:

● 5-8 years of experience;
● Can demonstrate experience in the financial sector;
● Can demonstrate experience in startup/scaleup environment;
● Managed a program;
● Agile coach experience is beneficial.

Use of Tools and Methods:
● Superior knowledge of standard software tools related to daily position responsibilities, answers questions for colleagues related to those tools and leads tutorials on best practices for using software tools;
● Provides teams and colleagues and customers with context for how software tools enhance their ability to perform their duties more efficiently and effectively- strongly promotes agile philosophy and ways of working.

Financial Management:
● Able to create tools and processes around internal and external reporting;
● Able to support strategy discussions based on reported data;
● Able to address issues based on data;
● Ensures effectiveness of the project (productivity/billability for the company).

Client Management:
● Able to spot business development opportunities and involve relevant people;
● Able to design and facilitate client workshops;
● Able to spot potential issues and minimize the impact through effective management;
● Able to handle a large transformation program within one customer;
● Able to work with senior stakeholders to define long-term program strategy.

Project Team Management (internal):
● Effectively manages project team and resolves issues;
● Takes initiative to identify potential resources before liaising with the resourcing team;
● Trains team members in scrum methodology;
● Manages multiple teams in a large program or multiple projects.

Change Management:
● Is comfortable with ambiguity and a rapidly changing environment;
● Able to influence and drive change;
● Can identify potential changes as risks before they occur;
● Able to mitigate the impact of changes and replan accordingly;
● Able to improve the change process.

Risks and Issues Management:
● Manages risks and issues on the project level and program level.

About the Company

Backbase

Fintech platform for modernizing banks' journeys

Backbase builds an Engagement Banking Platform that helps banks modernize customer journeys and business operations. It enables banks to gradually replace or decompose legacy IT systems and construct a modern, integrated customer engagement architecture around them. The platform offers out-of-the-box web and mobile journeys and Model Bank accelerators to jump-start digital transformation, with open APIs and SDKs plus comprehensive design systems and training to empower developer teams. It differentiates itself by providing a cohesive platform that orchestrates customer journeys across all touchpoints, eliminates operational silos, and accelerates implementation through reusable accelerators and strong developer enablement. The company’s goal is to accelerate banks’ digital transformation, enabling faster delivery of differentiated, customer-centric experiences while modernizing technology stacks.

Company size: 1,001-5,000
Company stage: Growth Equity (Venture Capital)
Total funding: $132M
Headquarters: Amsterdam, Netherlands
Founded: 2003

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