Patient Services Coordinator

BASIC FUNCTION:

The purpose of this position is to provide daily oversite of the front office clinical practice to maintain quality services and efficient front office operations.

SUPERVISORY ACCOUNTABILITY:    

Under the Direction of the Revenue Director or Clinical Dean, May be responsible for acting in a “lead” or “senior” capacity over other positions performing essentially the same work, or related technical tasks and reporting to a higher level on a formal basis.

NATURE AND SCOPE:    

Contact with Dental Faculty, Faculty Practice Plan staff, Students,HU/HUH staff, third party payers, customers, and the public.

PRINCIPAL ACCOUNTABILITIES:  

• Adhere to the policies and procedures for scheduling appointments, new patients, special problems, and emergencies.

• Reports to work primarily Monday through Friday 8am to 5pm. May require some additional evening or weekend coverage as needed.

• Ensures that patients are managed consistently and scheduled for appointments in a manner that recognizes the urgency of their reason for contact.

• Reviews students notes for completion and submission and obtaining all patient consent forms at the end of each day. Routinely checks the missing information reports.

• Implements effective front office business processes that will result in improved financial performance and will preserve or improve current customer service levels. These processes will include appointment confirmation to improve patient show rates; point of service patient registration; insurance verification; pre-authorization submission; and collection of payments and co-pays at the time of service.

• Position will work in collaboration with the business office to ensure the practice stays in compliance with payers and all established policies and procedures.

• PSC will have the capability to review treatment plans and financial agreements with patients prior to the start of treatment.

• Assists assigned Provider/Faculty with completion of billing in AXIUM.

• Sets-up and monitors sign-in sheets. Reconciles visits to sign-in sheets/Axium.

• Follows procedure to assure that all charges are collected. Collects batches and submits charges daily to the Business Office, incorporating the procedures established by the Revenue Control Manager.

• Promotes an emphasis on customer service and satisfaction. Manages customer complaints appropriately, providing resolution and addressing systemic issues on a department-wide basis.

• Represents assigned Providers/Faculty appropriately and maintains effective relations within the clinical enterprise including other departments, HUH, Faculty Practice Plan, Business Office, employers, and other key constituencies.

• Performs other related duties as assigned.

CORE COMPETENCIES:    

Knowledge of the activities of the Division to perform necessary clerical functions and requirements of the organization including knowledge of Dental Billing and third-party payers.

Knowledge of dental terminology, CDT and ICD-10 Coding.

Ability to effectively present information in one-on-one and small group situations.

Ability to apply common sense understanding in order to carry out instructions in written, oral, or diagram form.

Ability to deal with problems involving several concrete variables in situations with limited standardization.

Ability to operate a computer, photocopier, and other standard office equipment.

Ability to sort and file materials correctly by alphabetic or numeric systems.  

Ability to establish and maintain effective working relationships with patients, employees, and the public.

Ability and willingness to cross cover in other clinical front office locations.

Ability to multi-task and troubleshoot effectively.

Ability to interact with others using tact, good judgement and proper decorum.

Ability to represent the University in a professional and courteous manner.

Ability to communicate English orally and in writing with people from various educational levels and backgrounds as well as ability to speak clearly and concisely.

Ability to plan, organize, coordinate, and prioritize work in situations where demands of a diverse nature are involved.

MINIMUM REQUIREMENTS:

Associate degree or 2-4 years of Dental Front Office experience minimum requirement.