Guest Service Associate - Food & Beverage

Job Description

We are seeking a dedicated and customer-focused Guest Service Associate (GSA) - Food & Beverage to join our team in Mercure Hyderabad KCP, India. As a GSA, you will play a crucial role in delivering exceptional dining experiences to our guests while maintaining the highest standards of service and efficiency.

• Greet and escort guests to their tables, ensuring a warm and welcoming atmosphere
• Take food and beverage orders accurately, demonstrating thorough knowledge of menu items and daily specials
• Serve food and beverages promptly and professionally, adhering to service standards
• Maintain cleanliness and organization of the dining area, including table settings and side stations
• Process payments and handle cash and credit transactions efficiently
• Upsell and promote food and beverage offerings to maximize revenue
• Respond promptly to guest inquiries and concerns, ensuring customer satisfaction
• Collaborate with kitchen staff to ensure timely and accurate food preparation
• Adhere to food safety and hygiene standards (HACCP) at all times
• Assist in opening and closing procedures of the restaurant
• Support other Food & Beverage outlets during peak times or as required
• Participate in team meetings, training sessions, and briefings as scheduled

Qualifications

• Minimum of 1 year experience in hotel operations or food and beverage service
• Strong service-focused personality with excellent interpersonal skills
• Demonstrated ability to work efficiently in a fast-paced environment
• Thorough knowledge of food and beverage service standards and procedures
• Understanding of food safety and hygiene standards (HACCP)
• Excellent communication skills in English, both verbal and written
• Basic math skills for handling financial transactions
• Ability to memorize menu items and make recommendations to guests
• Flexibility to work various shifts, including weekends and holidays
• Strong attention to detail and organizational skills
• Proficiency in using point-of-sale (POS) systems
• Relevant degree or diploma in Hospitality or Tourism Management (preferred)
• Additional language skills are a plus

Additional Information