Senior Implementation Success Manager
US
Confirmed live in the last 24 hours
Commercetools

501-1,000 employees

Digital commerce software provider
Company Overview
Commercetools’ mission is to disrupt the digital commerce industry. The company’s modern MACH architecture solutions overcome limitations of legacy technology and allows every new communication channel to become a commerce possibility – from in-car, video content, voice, IoT machines, and to the devices of the future we can only imagine now.
Data & Analytics

Company Stage

Series C

Total Funding

$308.2M

Founded

2006

Headquarters

München, Germany

Growth & Insights
Headcount

6 month growth

3%

1 year growth

5%

2 year growth

62%
Locations
Durham, NC, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
CategoriesNew
Customer Success & Support
Customer Experience
Customer Success
Requirements
  • At least five years of experience in technical consulting, project management and/or solutions architecture
  • Recent and relevant retail or e-commerce experience is required
  • Experience in at least one commerce implementation either with commercetools or a comparable solution
  • A blend of business and technical knowledge to work with the different types of customers
  • Willingness to travel (approximately 10%)
  • Very good communication and presentation skills
  • Structured and effective working style, both independently and in a team
  • Team player who loves to work in an international and growing tech company with onsite as well as distributed team members across the globe
Responsibilities
  • Guide our customers and partners through their implementation of our composable products with the goal of getting customers to value in the shortest possible time
  • Advise our customers and work with partners (systems integrators) in developing their future technology and commerce stack
  • Ensure customers implement the business value of their new commerce tech stack
  • Collect and communicate customer input and requirements for the new feature development to our Product teams
  • Work closely together with different departments within commercetools to deliver expertise and to help our customers reach their goals