Full-Time

Senior Product Manager

Posted on 11/25/2024

Carbyne

Carbyne

51-200 employees

Cloud-based platform for emergency response communication

Government & Public Sector
Enterprise Software
Cybersecurity

Senior

No H1B Sponsorship

Atlanta, GA, USA

Position is based in Atlanta, GA.

Category
Product Management
Product
Required Skills
Market Research
Product Management
Data Analysis
Requirements
  • 5+ years of experience in strategic product management, ideally in a Cloud-based B2B SaaS environment. Experience in GovTech or emergency technologies is a plus.
  • Proven track record of delivering customer-centric, outcome-driven products
  • A strong technical foundation, able to collaborate closely with development teams to execute a shared vision.
  • Strong ability to empathize with users at all organizational levels, from frontline call-takers to supervisors and decision-makers.
  • Skilled in conducting discovery interviews, synthesizing feedback, and identifying new areas of unmet needs that can drive new business opportunities.
  • Expertise in defining customer-centric strategies and roadmaps aligned with business goals and measurable outcomes, balancing short-term execution with long-term vision, while connecting strategy to organizational objectives.
  • Exceptional communication skills with experience managing cross-functional and external stakeholders and leading without direct authority.
  • Demonstrated ability to facilitate team success across interrelated product roles with cross-dependencies.
  • Strong analytical skills with experience using data to validate hypotheses, measure outcomes, and guide decisions.
  • Self-starter with a bias for action, comfortable in fast-paced environments and navigating ambiguity.
  • Experience working in a high-tech software development environment.
  • Expertise in VoIP and SIP voice platforms, cloud-native services, legacy 911 technologies, connectivity protocols, PSAP solutions, next-gen call-handling solutions, AI, and machine learning is an advantage.
Responsibilities
  • Define Strategy: Develop and own the product vision and roadmap pertaining to the area of responsibility, ensuring alignment with Carbyne’s overall mission and strategy, market trends, and business objectives.
  • Customer Discovery: Engage directly with customers, end users, and stakeholders to uncover unmet needs, prioritize challenges, and shape solutions.
  • Market Research: Analyze market trends, competitive landscapes, and user data to identify opportunities and inform product strategy.
  • Collaborate Across Teams: Partner with design, engineering, marketing, customer success, and sales teams to ensure alignment, inspire innovation, and deliver high-impact solutions.
  • Deliver Outcomes: Prioritize measurable customer and business outcomes (e.g., user adoption, retention, satisfaction, and revenue growth) over simply delivering features.
  • Iterate & Optimize: Use data and customer feedback to refine products and ensure continuous improvement.
  • Advocate for Value: Ensure every product decision is guided by driving customer impact, while ensuring business viability and technical feasibility.

Carbyne offers a cloud-based communications platform tailored for mission-critical centers like call centers and emergency response teams. The platform focuses on real-time data and collaboration tools, enabling users to collect and share vital information quickly. This technology helps clients make informed decisions based on live data, improving their operational efficiency. Carbyne's suite of applications allows for faster call handling and better management of high call volumes, which can enhance service delivery and potentially save lives. Unlike many competitors, Carbyne provides a comprehensive platform that integrates various applications into one secure environment. The company's goal is to enhance the effectiveness of emergency response and call center operations through improved communication and data management.

Company Stage

Series C

Total Funding

$133.2M

Headquarters

New York City, New York

Founded

2014

Growth & Insights
Headcount

6 month growth

5%

1 year growth

6%

2 year growth

10%
Simplify Jobs

Simplify's Take

What believers are saying

  • Carbyne's AI-driven analytics enhance decision-making and operational efficiency in emergencies.
  • The rise of 5G technology improves Carbyne's cloud-based platform performance.
  • Increasing demand for multilingual support aligns with Carbyne's real-time translation features.

What critics are saying

  • Over-reliance on AWS infrastructure poses risks of service outages or security breaches.
  • AI-based translation features may face accuracy and latency challenges, affecting response times.
  • Collaboration with partners like Axon may lead to integration complexities and data issues.

What makes Carbyne unique

  • Carbyne offers a cloud-native platform for mission-critical communication centers.
  • The platform integrates AI-powered features like translation and transcription for emergency response.
  • Carbyne's solutions provide real-time data and collaboration tools for call centers.

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