Engineer Technical Support

At Canadian Solar, our vision is to make lives better by bringing electricity powered by the sun to millions of people worldwide. As a leading manufacturer of solar panels, inverters, and energy storage solutions, we've been an industry front-runner since our founding in 2001. Our commitment to sustainability is reflected in all parts of our organization as we navigate the complexities of a booming industry.

Throughout Canadian Solar's subsidiaries, e-Storage, Recurrent Energy, MSS and CSI Solar Co., we invest in our employees' growth. Our training programs and promotional opportunities ensure we all can continue to learn. We understand the importance of work-life balance and provide various flexible work options to support our employees' well-being. Join our team to "Make the Difference" by creating a lasting positive impact on the world and the communities where we operate.

As an Engineer, Technical Support , you will be a key member of the Technical Team, reporting directly to the Director, Product & Customer Service . You will collaborate across departments, working closely with Sales, Product Management, and Tech Support teams to support our products.

In this role, you will lead the team to provide technical and installation support for our Canadian Solar products within EMEA region. Your primary goal will be to guide these teams to deliver exceptional in-house support to colleagues and premium service to customers.

KEY RESPONSIBILITIES
• Effectively manage Technical Support, Field & Installation Services, overseeing the provision of technical pre-sales support for customers and the sales team, as well as coordinating Field & Installation services.
• Provide consolidated input to upper management, offering insights and recommendations.
•    Foster customer awareness, conduct site visits, customer visits, customer trainings, generate new opportunities, and monitor annual and quarterly revenue and margin contributions.
•    Develop complex financial analyses for inverters and storage solutions, including simple payback calculations, optimal operational strategies, utility rate assessments, and interconnection optimization by using softwares like PV Syst/ PV sol.
•    Take responsibility for meeting quarterly and annual revenue and margin targets, in alignment with overall sales activities and strategies, by driving deals for both new and existing products in close collaboration with the assigned Sales Manager.

QUALIFICATIONS
•    Bachelor’s degree in electrical engineering or comparable; master’s degree is a plus. 
•    Minimum 5 years of experience in the PV/Renewable Energy business is a must, utility projects experience is a plus.
•    Relevant prior experience in sales engineering, technical sales, or product management, ideally in the energy storage and/or inverter sector. 
•    Minimum 2 years of previous experience in a people leadership role, experience with startup company and ability to build the organization from scratch is a plus.
•    Valid driver license required. 
•    Willingness and ability to travel.
•    Willingness to take challenging tasks and work under high pressure.

COMPETENCIES
•    Strong organization and planning skills
•    Ability to communicate information and ideas clearly, concisely, and professionally
•    High initiative to take on challenges and excellent problem-solving skills
•    Strong interpersonal skills and the ability to comfortably interact with people at all levels of the organization, including executive management in an international environment.
•    Proactive approach with high accountability and flexibility

LANGUAGES
•    Fluency in English; any other language is a plus.
•    Please submit your CV in English
 

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