Manager – Operational Resilience Scenario Testing

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$96,900 - $136,800 CADThis role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

KEY ACCOUNTABILITIES

CUSTOMER / BUSINESS

·    Lead or contribute to the end-to-end design and execution of severe-but-plausible scenarios that assess whether critical operations and supporting services can remain within approved impact tolerances.

·    Partner with business, technology, cybersecurity, third-party risk, facilities, crisis management, business continuity, data and control functions to develop credible cross-functional scenarios.

·    Develop scenario narratives, assumptions, injects, participant roles, decision points, facilitation materials, success criteria and post-test evaluation plans.

·    Apply a structured approach across tabletop exercises, simulations and other scenario-based testing methods, increasing test rigor where appropriate to the risk and maturity of the capability.

·    Facilitate testing sessions with operational and senior stakeholders, maintaining pace, realism, constructive challenge and clear documentation of decisions and observations.

·    Evaluate performance against impact tolerances, recovery objectives, service commitments and established controls; document vulnerabilities, dependencies, gaps and potential customer or business impacts.

·    Develop clear test reports and actionable remediation plans with accountable owners, target dates, validation criteria and risk-based prioritization.

·    Monitor remediation progress, validate closure evidence and escalate overdue, ineffective or material actions through established governance channels.

·    Prepare concise reporting on test coverage, outcomes, recurring themes, risk trends and readiness for management and governance forums.

SHAREHOLDER / RISK & GOVERNANCE

·    Adhere to internal policies, operational resilience standards, risk-management frameworks and applicable regulatory expectations.

·    Contribute to the development and maintenance of scenario testing methodologies, procedures, templates, quality controls and evidence standards.

·    Support maintenance of the risk-based testing universe and roadmap, reflecting critical operations, material vulnerabilities, emerging threats, significant change, incidents and prior test results.

·    Provide effective challenge to scenario scope, assumptions, recovery strategies, dependency mapping and management assertions to ensure testing is credible and outcome focused.

·    Maintain complete, accurate and review-ready records of scenario design, participation, evidence, observations, decisions, findings and remediation activities.

·    Support regulatory examinations, audits and management responses by providing clear evidence of testing execution and remediation governance.

·    Identify recurring themes, concentration risks and systemic weaknesses across scenarios and recommend improvements to controls, response strategies and testing practices.

·    Contribute subject-matter expertise to cross-functional and enterprise initiatives involving operational resilience, crisis management, business continuity, technology recovery or third-party resilience.

·    Remain current on emerging threats, industry practices and evolving regulatory expectations, assessing their relevance to scenario selection and testing methods.

EMPLOYEE / TEAM

·    Continuously strengthen expertise in operational resilience, scenario design, facilitation, risk analysis, service mapping, data interpretation and executive reporting.

·    Prioritize and manage multiple testing activities and remediation reviews to deliver high-quality outcomes within agreed timelines.

·    Build effective relationships across business and technology teams, control functions, program leaders, subject-matter experts and external specialists.

·    Coach and support less-experienced team members by sharing methods, templates, lessons learned and practical scenario-testing techniques.

·    Promote a positive and inclusive work environment focused on professionalism, innovation, teamwork, disciplined execution and constructive challenge.

·    Identify and recommend opportunities to improve testing efficiency, consistency, coverage, evidence quality and management insight.

·    Communicate issues, decisions, dependencies and points of interest promptly to the Senior Manager and relevant stakeholders.

BREADTH & DEPTH

·    Advanced knowledge of operational resilience scenario testing, exercise design, business continuity, crisis management, technology resilience or a closely related risk discipline.

·    Strong understanding of critical operations, impact tolerances, end-to-end dependency mapping, recovery strategies, control assessment and remediation governance.

·    Experience leading or materially contributing to complex cross-functional tabletop exercises, simulations or scenario-based assessments.

·    Ability to act as a lead practitioner and trusted resource for project teams, business partners, control functions and external vendors.

·    Advanced facilitation, analytical and written communication skills, including the ability to translate complex observations into clear findings, risk statements and executive-ready reporting.

·    Strong judgment and constructive-challenge capability in ambiguous, time-sensitive and high-impact situations.

·    May lead workstreams or testing engagements of significant scope, risk and complexity without direct people-management accountability.

EXPERIENCE & EDUCATION

·    University degree or equivalent professional experience in business, risk management, technology, emergency management, security or a related discipline.

·    7+ years of relevant experience, including meaningful experience in operational resilience scenario testing, exercise management, business continuity, crisis management, technology resilience or enterprise risk.

·    Hands-on experience designing and facilitating tabletop exercises, simulations or other scenario-based tests and translating outcomes into measurable remediation plans.

·    Experience working across business, technology and control functions in a large, complex or regulated organization is strongly preferred.

·    Demonstrated ability to manage senior stakeholders, deliver complex assignments and produce high-quality risk and governance reporting.

·    Relevant certifications or accreditations are assets, such as CBCP, MBCI, ISO 22301, CRISC, CISM, PMP or recognized exercise-design / emergency-management credentials.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet