A bachelor's degree or equivalent college degree is required; a medical or healthcare-related course is preferred.
Strong verbal and written communication skills are required.
Good analytical and problem-solving skills are required.
A positive attitude and professional approach when dealing with clients are required.
Strong interpersonal skills and the ability to build positive client relationships are required.
The ability to learn quickly and apply new systems, processes, and information is required.
The ability to remain calm, patient, and professional when handling difficult client situations is required.
The candidate must be willing and able to commit to the role for at least two years.
Previous experience handling calls, customer interactions, or training is advantageous but not required.
Responsibilities
Assist clients with electronic health record or electronic medical record concerns and provide clear, helpful solutions.
Handle client interactions professionally, patiently, and courteously.
Troubleshoot basic system or workflow concerns and provide appropriate workarounds when possible.
Research, document, and escalate unresolved issues to the appropriate team or level of support.
Build positive relationships with clients and ensure a good customer experience.
Stay updated on the electronic health record system, new features, and processes to provide accurate support.
Position Overview:
As an EHR (Electronic Health Record) Implementation Specialist, you will play a vital role in ensuring the successful adoption and integration of electronic health record systems for healthcare providers.
Work Schedule and Arrangement: 10:00 PM - 7:00 AM, Onsite
Office Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu
Key Responsibilities:
Assist clients with their EHR/EMR concerns and provide clear, helpful solutions.
Handle client interactions professionally, patiently, and courteously.
Troubleshoot basic system or workflow concerns and provide appropriate workarounds when possible.
Research, document, and escalate unresolved issues to the appropriate team or level of support.
Build positive relationships with clients and ensure a good customer experience.
Stay updated on the EHR system, new features, and processes to provide accurate support.
Requirements:
Bachelor's degree or equivalent college degree, preferably in a medical or healthcare-related course.
Strong verbal and written communication skills.
Good analytical and problem-solving skills.
Positive attitude and professional approach when dealing with clients.
Strong interpersonal skills and the ability to build positive client relationships.
Fast learner who can quickly understand and apply new systems, processes, and information.
Ability to remain calm, patient, and professional when handling difficult client situations.
Willingness and ability to commit to the role for at least two (2) years.
Previous experience handling calls, customer interactions, or training is an advantage but not required.
Salary and monetary benefits (in PHP):
Monthly salary of 23,250php
New hire bonus of 5,000php
Risk allowance of 2,000php
Perks and other benefits:
Paid Training Period
All national Philippines and USA holidays are observed
Paid time off—public holidays, vacation, and personal time off
Robust and effective Government Benefits Administration
Lactation breaks (for breastfeeding moms)
Discounted optical services with our partner clinic
Free lunch/dinner and unlimited coffee and ice cream daily (for onsite employees)
Free Health insurance with one (1) free dependent
Free Life insurance
Free Accident insurance
Relocation allowance for new hires (from outside Cebu)
International travel opportunities (India and US office)
Our Recruitment Process:
Candidate Application Form
General Assessment
Phone Screening
Technical Interview
Reference Check
Job Offer
Training
Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience, educational background and potential for growth seen during interviews, offers may go higher or lower.
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