Product Support Engineer
About the job
- Two to four years of experience building production web applications.
- Strong TypeScript and React skills.
- Comfort with SQL and using data to investigate problems.
- Strong debugging and problem-solving skills.
- Ability to investigate issues using incomplete information, screenshots, logs, and user reports.
- Strong written and verbal English.
- Clear asynchronous communication and willingness to work directly with customers.
- A mindset focused on fixing root causes rather than symptoms.
- Own customer issues end-to-end by reproducing, diagnosing, and fixing issues, then following up with customers.
- Turn vague reports into clear, reproducible technical problems.
- Debug issues across the application, database, logs, monitoring, and analytics.
- Improve product details such as sorting, filters, tooltips, empty states, and error messages.
- Identify recurring problems and implement upstream fixes rather than repeatedly treating symptoms.
- Handle operational work including dependency upgrades and security remediation.
- Communicate directly with customers and collaborate closely with the engineering team.
- Use data, SQL, Sentry, PostHog, and the product itself to investigate issues.
- Previous support, production, or on-call experience.
- Experience eliminating recurring classes of issues through product or engineering changes.
- Familiarity with Next.js, Hono, Drizzle, PostgreSQL, Neon, Vercel, AWS, or Terraform.
About the company
RYZ Labs helps startups grow by providing top-tier technical talent. The company builds startups from the ground up and also supports existing startups looking to scale by supplying skilled engineers, product and design talent, and related development resources. Its approach works by connecting startups with a vetted pool of engineers and experts, enabling hiring, team augmentation, and project-based development to move ideas into working products quickly. RYZ Labs differentiates itself by offering end-to-end startup support rather than just staffing, combining startup-building experience with rapid access to senior technical teams, and a focus on helping startups achieve rapid, scalable growth. The goal is to help startups launch, grow, and succeed by assembling strong technical teams fast.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Los Angeles, California
Founded
2021
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Simplify's Take
What believers are saying
- In 2026, RYZ Labs posted dozens of open roles across Argentina, Buenos Aires, and Los Angeles.
- Its March 2026 blog claims 50% faster time-to-market through founder-paced LatAm engineering.
- RYZ Labs is hiring Head of Enterprise AI Sales, signaling enterprise expansion.
What critics are saying
- RYZ Labs still relies on contract labor; retention and quality control stay brittle.
- Its 2026 job board includes many AI-trainer roles, exposing commoditization pressure.
- Binding arbitration in Los Angeles and class-action waivers increase employee and customer friction.
What makes RYZ Labs unique
- Jordan Metzner and Sam Nadler built RYZ Labs as a venture studio-plus-staffing hybrid.
- RYZ Labs pairs startup incubation with LatAm engineering, design, data, and AI talent.
- Since 2022, RYZ Labs launched HipTrain and Offsiteio before outside investment.
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Benefits
- Remote Work Options