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Four Seasons

Luxury hotel management with branded residences

Guest Experience Ambassador

Hotel Guest ServicesPosted on Nov 11
Full-timeBuenos Aires, ArgentinaNo salary listedIn-person

About the Job

Requirements

  • The candidate must have tertiary and/or university studies related to the industry.
  • The candidate must have prior experience in similar positions and/or front office.
  • The candidate must have advanced spoken and written English proficiency.
  • The candidate must be available to work rotating days and schedules.
  • The candidate must maintain excellent grooming and personal presentation.
  • The candidate must have the documentation necessary to work in Argentina.

Responsibilities

  • Collaborate with the Guest Experience team to create exceptional, personalized experiences for guests and visitors.
  • Carry out all pre-arrival communications for incoming guests via email, chat, and phone calls.
  • Book restaurants, spa sessions and/or appointments, and other guest activities in coordination with the Concierge team.
  • Ensure guests have a smooth arrival and departure experience and that their needs, requirements, and requests are met.
  • Work efficiently to ensure all departments maintain and deliver a seamless and professional guest experience.
  • Enhance the guest experience with innovative ideas and resolve any issues or challenges that arise.
  • Review guest reservations and profiles daily to identify VIPs.

Desired Qualifications

  • Multitasking ability, strong interpersonal relations, and a positive attitude.

About the Company

Four Seasons

Luxury hotel management with branded residences

Four Seasons manages a global network of luxury hotels, resorts, and branded residences under the Four Seasons name, typically without owning the real estate. It earns mainly through management fees tied to hotel revenue and operating profit, plus licensing and fractional ownership fees. Its differentiator is a strict focus on quality, service, culture, and brand, with offerings like branded residences and Four Seasons Residence Clubs that blend hotel services with ownership. Its goal is to maintain leadership in luxury hospitality by delivering exceptional guest experiences, expanding premium properties globally, and offering distinctive ownership that ties guests to the Four Seasons lifestyle.

Company size
10,001+
Company stage
Not listed
Total funding
Not listed
Headquarters
Toronto, Canada
Founded
1993

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