A minimum of 2 years of residential heating, ventilation, and air conditioning service or installation experience.
EPA certification.
State registration.
Knowledge of heating, ventilation, and air conditioning equipment, codes, installations, diagnostics, and components.
Successful work experience in customer service, mediation, and/or diplomacy.
Excellent communication, writing, organizational, customer service, and problem-resolution skills.
Ability to work in a courteous, professional, timely, and accurate manner.
Ability to be organized, reliable, self-motivated, and collaborative.
Willingness to learn new products and skills.
Responsibilities
Analyze, diagnose, and resolve customer problems while identifying potential issues to prevent premature breakdowns or callbacks.
Practice effective customer relations.
Attend service-training classes to upgrade technical capabilities and participate in customer Rescue Club programs.
Complete all forms and paperwork neatly, completely, accurately, and on time.
Abide by the company dress code.
Perform service calls and other assigned work courteously.
Handle customer concerns, questions, and problems effectively.
Resolve customer concerns or complaints and ensure customer satisfaction.
Desired Qualifications
North American Technician Excellence certification.
Overview
What kind of company do you really want to work for?
Maybe one that has been around for 20+ years, where you are treated like a person and not just another number.
Maybe one that has been named a Top Workplaces company for 12 years straight… by the employees?
Maybe one that will pay you what you are worth and give you opportunities to progress and advance in your career, even if you are just getting started?
Maybe someplace that has year round work because of a solid reputation in the marketplace, along with our customer base of over 30,000 signed customers
Someplace you can be proud to wear your uniform.
If all this sounds like what you’ve been looking for,
Apply Today
We are looking for Experienced Techs with high standards for their work, Integrity, honesty, and a customer service focus that is above and beyond!
Jon Wayne Service Company is the largest and fastest growing Residential service and replacement company in our market with an excellent reputation for performance and as a place to work. The company cares about employees, and insists that the employees care about customers.
We work hard and expect a lot from our employees. But we also play hard and have fun. Plenty of company sponsored events for team building and just to have fun, like fishing trips, hunting excursions, Annual Christmas party with awards ceremony – dinner – and Christmas prizes for everyone... just to name a few.
Benefits we offer:
Compensation: Performance Based Compensation
Weekly Payroll
Year Round Work
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Plans for Life, accident, cancer, hospitalization, short term disability insurance
Company pays for Long-Term Disability coverage for all employees
6 Paid Holidays per year plus 2 floating holidays
Vacation Pay
Matching 401K plan
Access to On-Site Fitness Center
Access to On-Site World Class HVAC Training Facility
Late Model Company Vehicles to take home
Spiffs and Incentives
Tool Allowance Programs
Company Provided Uniforms
Company Provided Iphone
Continuing Education and personal development
Incentive rewards
Advancement Opportunities
Requirements:
Minimum 2 years Residential HVAC Service or Installation experience
EPA Certification
State Registration
NATE Certification is a plus
Knowledge of HVAC Equipment, Codes and Installations, HVAC Diagnostic and Components.
Team Player, Organized, Reliable, Self-motivated
Desire to learn new products and skills
Excellent Communication skills
There are several skill levels of Service Technicians. In order to graduate from one level to the next, Service Technicians must meet the qualifications of all previous skill levels.
Analyze, diagnose and resolve customer problems in a courteous, professional, timely, and accurate manner. Spot potential problems to prevent premature and unexpected breakdowns or callbacks.
Practice good customer relation skills.
Attend service-training classes to upgrade technical capabilities. Commit to involving customers in our Rescue Club programs.
Fill-out all forms and paperwork in a neat, timely, complete, and accurate manner.
Abide by the company dress code.
Perform service calls and other assignments as instructed and do so in a courteous manner.
Handle customer concerns, questions, or problems in an effective manner.
Must have successful work experience in the area of customer service, mediation, and/or diplomacy
Must be an excellent "people" person with superior skills in the areas of customer service and problem resolution
Must have excellent writing, communication, and organizational skills
Must possess superior communication and diplomacy skills necessary to fully resolve any customer concern or complaint and assure total customer satisfaction
Team Player, Organized, Reliable and Self-motivated