Experience Research Director

Plano Town Center (31064), United States of America, Plano, Texas

Experience Research Director, Auto Finance

Capital One’s Experience Design (XD) organization creates memorable, meaningful customer and associate experiences that build our brand with humanity and drive business advantage. The goal of Experience Design Research is to accelerate product teams’ learning velocity. We do this by conducting discovery, testing, and assessments and overseeing democratized research/testing conducted by others. A key aspect of our role is to find and synthesize existing research and data to help teams acquire the knowledge they seek to make informed decisions.

As the Design Research leader across Capital One’s Financial Services line of business, you are responsible for collaborating with product managers, designers, and engineers to articulate learning needs, learning agendas, and research roadmaps. You track research questions and insights across the Financial Service product areas. You are well connected to and understand each product area’s strategy and needs in order to identify and prioritize research activities including primary research, knowledge mapping, assessments, and testing. You maintain a close relationship to research leader peers across Capital One to identify opportunities to re-use learnings and collaborate on research that can serve multiple lines of business.

Responsibilities

• Human Centered: Developing deep expertise in our customers’ needs and business solutions in order to proactively identify research opportunities that deliver meaningful, actionable insights.

• Business Focused: Building and maintaining trusted relationships with leaders of business, product, design, and engineering. Leveraging existing data and leading high impact programs

• Research Expertise: Establishing direction and expectations for design research practice across the line of business. Seeking out novel methods and technologies to accelerate learning velocity.

• Problem Solving: Evaluating increasingly diverse perspectives, data-driven insights, and customer & business needs to accelerate learning, inform decisions, and influence the product experience portfolio direction. Enable and support democratized research activities.

• Transformational Leadership: Establishing standard research practices, high quality insights, and team talent development.

This is a hybrid role in North Dallas, TX, and candidates need to be able to commute, or relocate to the Dallas, TX metropolitan area. 

Basic Qualifications

• At least 8 years experience conducting qualitative or quantitative user experience research. 

• At least 3 years managing user experience research teams 

Preferred Qualifications

• 10+ years experience conducting qualitative or quantitative user experience research in large, matrixed organizations.  

• 8+ years managing user experience research teams 

• Experience managing managers

• Exceptional verbal and written communication skills

• Ability to influence senior executives 

• Experience with performance management and career coaching

• Experience attracting and hiring top talent

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to [email protected]

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).