Ramp & Customer Service Agent
About the job
- Strong written and verbal communication skills.
- Ability to juggle multiple tasks in a fast-paced environment.
- Must have a valid, unexpired driver's license issued by a U.S. state, U.S. territory, or the District of Columbia.
- Ability to learn and operate a computerized reservation system.
- Typing speed of at least 25 words per minute.
- Ability to consistently lift 50 pounds.
- Must be able to stand for long periods and bend, stoop, squat, reach, and grasp.
- Ability to perform basic mathematics.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
- Ability to participate in paid training that may require overnight travel.
- Depending on work location, ability to obtain USPS Mail Handling Certification.
- Ability to obtain airport security clearance.
- Ability to communicate in English.
- High school diploma or equivalent.
- Minimum age of 18.
- Must be authorized to work in the U.S.
- Assist guests with travel needs, including answering inquiries, handling baggage and ticketing, checking in passengers, and boarding flights in a fast-paced environment.
- Work outdoors in all types of weather while performing below-wing functions, including transporting baggage and cargo, loading and offloading luggage and cargo, aircraft marshalling, pushing back aircraft, and aircraft deicing.
- Perform aircraft grooming and security searches.
- Perform boarding and gate duties, including assisting and directing guests, making announcements, and processing standby and upgrade requests.
- Process and secure guest luggage, and file and maintain luggage claims for damaged, delayed, and pilfered luggage.
- Load and offload luggage and cargo using conveyor belts.
- At management's direction, perform duties of varying capacities to ensure complete guest satisfaction.
- Perform other duties as assigned.
- A minimum of 1 year of customer service or community service experience.
About the company
Alaska Air Group runs passenger and cargo airlines serving travelers and businesses across North America and the Pacific. Its Alaska Airlines and Hawaiian Airlines brands connect mainland routes with service to and within Hawaii, while Horizon Air flies regional routes that feed the wider network. The group sells tickets and optional travel services, carries freight in passenger aircraft and dedicated freighters, and operates cargo aircraft for Amazon under a service contract. Its McGee Air Services subsidiary handles ground operations, adding airport support to the airline business. The parent company was formed in 1985 and is headquartered in Seattle, Washington.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
Seattle, WA
Founded
1985
Simplify's Take
What believers are saying
- Horizon pays from training: flight attendants become employees before their four-week Portland course begins.
- Airline staff shared rewards: Alaska, Hawaiian and Horizon announced nearly three weeks of bonus pay in February 2026.
- Fleet investment supports expansion: Alaska announced orders for 105 narrowbody and five widebody aircraft in January 2026.
What critics are saying
- Alaska flight attendants fund an unpaid start: six-week Seattle training includes a $40 daily allowance, accommodation and transportation.
- Fuel costs face regional pressure: Alaska buys primarily against West Coast and Singapore prices, where refining margins affect costs.
- Horizon transfers require captain experience: Alaska Pathways class eligibility needs 1,000 pilot-in-command hours at Horizon.
What makes Alaska Air Group unique
- Loyalty extends beyond flights: Alaska pairs Atmos Rewards with three Bank of America credit cards.
- Horizon funds pilot progression: selected trainees receive $12,500 in staged stipends tied to licenses and enrollment milestones.
- True North targets college pilots: selected partner-school students receive reimbursement for up to 80% of flight lab fees.
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