Technical Account Manager
About the job
- Has broad experience with servers, networking, Microsoft 365, cloud, security, and general IT infrastructure.
- Can troubleshoot complex technical problems without personally performing every task.
- Can prioritize multiple clients, projects, escalations, and competing demands.
- Understands the importance of standards and documentation.
- Maintains a strong customer-service mindset.
- Serve as the senior technical escalation point for Client Engineers and Help Desk Engineers.
- Assist with complex server, network, infrastructure, Microsoft 365, and client-specific issues.
- Ensure escalated issues progress toward resolution and do not stall between teams.
- Coordinate additional technical resources when issues require expertise outside the assigned client group.
- Lead technical response for significant client-impacting incidents when appropriate.
- Identify root causes of recurring or significant technical issues.
- Coach engineers through escalations rather than simply taking over every difficult ticket.
- Own adherence to established technology standards across assigned clients.
- Identify deviations from standards and develop remediation plans.
- Work with Proactive Services to identify infrastructure, backup, patching, security, monitoring, and lifecycle concerns.
- Review recurring issues and recommend permanent corrective actions.
- Ensure technical documentation is accurate and sufficient for Help Desk and Client Engineering teams.
- Identify opportunities for standardization, automation, and technical improvement.
- Provide technical direction, mentoring, and coaching to Client Engineers.
- Help Client Engineers develop deeper knowledge of their assigned clients.
- Ensure Client Engineers understand client environments, priorities, and expectations.
- Serve as the client engineer for larger clients and own the relationship.
- Assist with workload prioritization and resource allocation.
- Review technical quality and reinforce engineering standards.
- Develop engineers so more issues can be resolved without senior-level escalation.
- Own technical coordination and delivery of projects within the assigned client group.
- Define technical requirements, scope, dependencies, and implementation plans.
- Determine which work can be completed by Client Engineers and where additional engineering resources are required.
- Coordinate project schedules with clients, Service Coordination, vendors, and internal resources.
- Provide technical leadership during implementations.
- Ensure projects meet organizational standards before being considered complete.
- Confirm documentation and support handoff are completed following implementation.
- Maintain a holistic view of the health of every client in the assigned group.
- Work across Help Desk, Client Engineering, Proactive Services, and Consulting to address identified concerns.
- Regularly review recurring tickets and problem trends, aging and escalated tickets, infrastructure concerns, backup and recovery concerns, security concerns, documentation quality, technical debt, hardware and infrastructure lifecycle, projects and upcoming changes, client-specific risks, and opportunities to reduce future support demand.
- Work additional hours and travel as required, including possible on-call duties and extended hours.
- Comfortable leading technical projects.
- Communicates effectively with engineers, clients, vendors, and leadership.
- Coaches and develops other engineers.
- Thinks proactively rather than simply reacting to problems.
- Takes ownership of outcomes.
About the company
Adams Brown is a CPA and advisory firm that provides accounting, tax, and consulting services to businesses and their owners across the United States. Its offerings include traditional accounting work (audit, tax planning, bookkeeping, financial reporting) and advisory services tailored to industries such as agriculture, closely-held businesses, construction, dental practices, government, healthcare, manufacturing, and serving high-net-worth individuals. The firm works by blending established accounting skills with modern technology and a nationwide team to deliver value-added solutions for clients. Unlike many firms, Adams Brown focuses on industry specialties and long-standing client relationships built since 1945, combining local expertise with broad national reach. The goal is to exceed client expectations by delivering practical, technology-enabled accounting and advisory services that help clients operate more effectively and make informed decisions.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Overland Park, Kansas
Founded
N/A
Get referred to Adams Brown
See people who can refer or advise you
Simplify's Take
What believers are saying
- Revenue reached $58.63 million in 2026, up 8.3% year over year.
- Net revenue has grown over 32% since 2022, signaling sustained demand.
- Accounting Today named Adams Brown a 2026 Firm to Watch and Midwest Regional Leader.
What critics are saying
- FORVIS and regional firms crowd Kansas and Wichita, pressuring pricing and talent.
- Adams Brown's expansion from 12 to 18 offices strains integration through 2026.
- If acquisitions underperform, a midmarket competitor can displace its cross-sell advantage.
What makes Adams Brown unique
- Adams Brown serves agribusiness, construction, government, dental, medical, and manufacturing clients.
- The firm bundles tax, audit, wealth, trust, cybersecurity, and managed IT services.
- Its 2026 acquisitions added trust solutions and construction financial analytics depth.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Flexible Work Hours
- Unlimited Paid Time Off
- Paid Holidays