JazzHR Product Team

Customer Support Specialist

Customer SupportConfirmed live in the last 24 hours

Full-timeBoston, MA, USANo salary listedIn-person

About the Job

Requirements

A bachelor's degree or equivalent is required.
One to two years of proven experience in supporting client success is required.
Excellent written and verbal communication skills are required.
The ability to address complaints and issues with effective solutions and a positive attitude is required.
Passion for providing above-and-beyond customer service is required.
Excellent time-management and prioritization skills are required.
Familiarity with a customer relationship management system is required.

Responsibilities

Manage inbound customer communications by answering incoming calls and emails to address customer questions, requests, and issues.
Advise customers on how to successfully leverage the product or service based on their unique needs.
Maintain working product knowledge and act as a product expert to ensure information given to customers is accurate, up-to-date, and strategic.
Record customer interactions in the internal system for cross-functional awareness and relationship development.

Company is looking for a customer service representative to join our team in our office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

Bachelor’s degree or equivalent
1-2 years proven experience in supporting client success
Excellent written and verbal communication skills
Ability to address complaints and issues with effective solutions and a positive attitude
Passion for delighting customers with above and beyond service
Excellent time-management and prioritization skills
Familiarity with CRM system

THIS IS NOT A REAL COMPANY. PLEASE DO NOT APPLY TO THESE JOBS.

About the Company

JazzHR Product Team

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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