Field Support Specialist
About the job
- CompTIA A+ certification is required.
- A high school diploma, GED, or equivalent is required.
- At least four years of formal information technology, desktop support, customer support, customer service, or technology management experience is required.
- Collaborate with the Helpdesk to respond to and resolve end-user service requests, including LAN connectivity issues, network printer configurations, intranet and internet access problems, memory upgrades, software installations and upgrades, network device and peripheral installations, hardware component troubleshooting and replacement, network-drop activation, and departmental moves.
- Install and integrate local client personal computers with the local area network, configure and test file paths to appropriate servers and folders, and test network printing capabilities.
- Use imaging software to create workstation images.
- Install proprietary and vendor software applications and troubleshoot and resolve error messages and software conflicts.
- Manage the integrity and security of workstations, servers, server software, and user files.
- Troubleshoot and repair LAN connectivity problems, activate network drops, and coordinate repair of damaged or malfunctioning cable.
- Research, test, and deploy new products, enterprise software releases, and upgrades used to enhance, protect, and secure the information systems infrastructure.
- Work with the user community to analyze needs and provide solutions.
- Educate and train the user community on new technology and supported proprietary software applications.
- Organize and maintain information systems hardware inventory and assist with creating and managing information systems procurement needs.
- Assist in managing the information systems hardware lifecycle and ensure proper assignment and tracking of information systems assets in the inventory management system.
- Recommend new technologies to improve system efficiency, enhance end-user functionality, standardize systems, and reduce costs.
- Assist in developing internal information systems policies and procedures and recommend plans for hardware and software upgrades and rollouts.
- Escalate unresolved problems and update notes in the information systems ticketing system.
- ITIL certification is preferred.
- MCP, MCDST, and/or MCSA certification is preferred.
- Experience working in a healthcare setting is preferred.
- Technical EPIC support experience is preferred.
- An Associate’s degree in computer science or a related field is preferred.
About the company
Kennedy Krieger Institute is a non-profit affiliated with Johns Hopkins that supports children and young adults with developmental disabilities and disorders of the brain, spinal cord, or musculoskeletal system through patient care, education, research, and professional training. It uses an interdisciplinary treatment approach where multiple specialists work together to create individualized plans, offering neurobehavioral, rehabilitation, and pediatric feeding disorders inpatient units as well as more than 55 outpatient clinics and several home, community, and school programs. It differs from many providers by pairing medical care with education and community services under one umbrella, strengthened by its Johns Hopkins link and coordinated, team-based care across inpatient, outpatient, and school settings. The goal is to improve quality of life for these individuals through comprehensive, coordinated care, education, research, and training.
Company Size
1,001-5,000
Company Stage
Grant
Total Funding
$2M
Headquarters
Baltimore, Maryland
Founded
1937
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Simplify's Take
What believers are saying
- On August 21, 2026, Kennedy Krieger posted new AI autism screening research with Penn Engineering.
- The institute won a $4 million NIH grant for toddler autism brain-imaging research in 2026.
- CDC funded its fellowship expansion with $7.5 million, strengthening workforce training in 2024.
What critics are saying
- Dr. John Campo stepped down September 2026, leaving pediatric psychiatry leadership in transition.
- A WARN filing cut 26 workers in Baltimore and Windsor Mill effective August 7, 2026.
- If Johns Hopkins support weakens, Kennedy Krieger loses referrals, faculty, and research leverage quickly.
What makes Kennedy Krieger unique
- Johns Hopkins affiliate Kennedy Krieger treats rare pediatric neurologic, developmental, and spinal disorders across 55 clinics.
- Its interdisciplinary model spans inpatient rehabilitation, schools, home services, and specialized outpatient care.
- Kennedy Krieger leads national autism screening, wearable brain imaging, and epilepsy-sleep research in 2026.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Health Savings Account/Flexible Spending Account
- Paid Sick Leave
- Paid Vacation
- 401(k) Retirement Plan
- Student Loan Assistance
- Training Programs
- Wellness Program
- Mental Health Support
- Tuition Reimbursement