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Social SG

Entry Level Customer Service Representative

Full-Time
$38k - $48k/yr
Entry
Atlanta, GA, USA
In Person
Customer Experience & SupportCustomer Support

About the job

Requirements
  • A high school diploma or GED.
  • Proven customer service or retail sales experience is preferred.
  • Ability to multitask, prioritize, and manage time effectively.
  • Excellent communication and presentation skills.
  • Passion for delivering excellent customer service.
  • Ability to adapt and work alongside different customers and team members.
Responsibilities
  • Work directly with consumers to assess their needs and preferences to ensure customer satisfaction.
  • Build long-lasting relationships and trust with customer accounts through open and interactive communication.
  • Generate sales leads and create potential business opportunities for the company.
  • Attend regular training sessions to develop a comprehensive understanding of the company's products and offerings.
  • Adhere to company guidelines, procedures, and policies to ensure compliance with clients’ standards.
  • Keep records of customer interactions, process customer accounts, and handle confidential customer information.
  • Troubleshoot problems and empathize with customers to resolve issues or complaints in a timely manner.
Desired Qualifications
  • Proven customer service or retail sales experience.

About the company

Company Size

11-50

Company Stage

N/A

Total Funding

N/A

Headquarters

Atlanta, GA

Founded

2021

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