Groups & Reservations Coordinator

Job Description

As a Groups & Reservations Coordinator, you will play a key role in ensuring our group and individual reservations are managed seamlessly across Radisson RED and our exciting new event space, The Rotunda.

As part of our continued expansion, the opening of The Rotunda brings a distinctive new destination for conferences, celebrations, events and group experiences. Combining the character of a beautiful listed building with the flexibility of a contemporary event space, it creates exciting opportunities to deliver memorable experiences for our customers.

From the moment a booking is confirmed through to guest arrival, you will take ownership of the details, ensuring every requirement is accurately recorded, communicated and coordinated. Working closely with the wider Meetings & Events team and hotel operations, you will help deliver an efficient and personalised booking experience, building strong relationships with customers and colleagues along the way.

With a keen eye for detail and a proactive, commercially minded approach, you'll also identify opportunities to maximise revenue, upsell and cross-sell across both venues, ensuring we make the most of the opportunities presented by this exciting new addition to our offering.

What You'll Do

• Manage group reservations from confirmation through to arrival, taking ownership of booking details, rooming lists, deadlines and individual customer requirements.

• Respond to individual and group reservation enquiries promptly and professionally, ensuring every interaction reflects Radisson Hotel Group standards.

• Support the conversion of reservation enquiries, proactively identifying opportunities to upsell room types, additional services and cross-sell between both venues.

• Manage individual reservations, providing an efficient, accurate and personalised booking experience for every guest.

• Maintain accurate reservation and group booking records, including guest details, rates, rooming lists, payment arrangements, special requests, routing instructions and customer correspondence.

• Coordinate key booking deadlines and ensure all group requirements are completed accurately and within agreed timeframes.

• Work closely with hotel operations and relevant support teams, ensuring booking details, updates and amendments are communicated clearly and promptly.

• Support the effective management of room and group inventory, working with the Head of Department to identify opportunities to optimise revenue and achieve performance targets.

• Ensure payment methods and credit arrangements are recorded and followed in line with agreed procedures, escalating any discrepancies and supporting accurate billing where required.

• Follow local Meetings & Events and group commission procedures, maintaining accurate records, liaising with agents on commission claims and supporting month-end reporting and submissions.

• Build positive working relationships with customers, agents, colleagues and key business partners, ensuring a collaborative approach and consistently high service standards.

• Support the smooth running of the Groups & Reservations department, contributing to an exceptional customer journey and ensuring every opportunity is taken to create memorable moments.

• Take ownership of your responsibilities, continuously developing your knowledge of systems, processes and best practices to support the wider team.

Qualifications

• Previous experience in group reservations, hotel reservations or a similar hospitality role.

• Strong organisational skills and excellent attention to detail, with the ability to manage multiple bookings, deadlines and customer requirements accurately.

• A customer-focused approach, with excellent communication and interpersonal skills and the confidence to build positive relationships with guests, agents and colleagues.

• A proactive and commercially aware mindset, with an understanding of sales opportunities, upselling, cross-selling and revenue optimisation.

• Good administrative and IT skills, with confidence using hotel reservation systems and different digital platforms.

• The ability to work methodically and take ownership of assigned tasks, ensuring deadlines and service standards are consistently achieved.

• A flexible and adaptable approach, with the ability to respond positively to changing priorities in a fast-paced hospitality environment.

• A genuine passion for hospitality and delivering memorable guest experiences.

• A hands-on approach, with the initiative to identify opportunities, resolve challenges and recommend practical solutions.

• A positive and collaborative attitude, with the ability to work effectively with colleagues across different departments and at all levels.

Additional Information

Join us in shaping the future of hospitality.

If you're ready to bring your talent, energy and passion to Radisson Hotel Group, we'd love to hear from you.

At Radisson Hotel Group, Responsible Business is an important part of how we work. We aim to make a positive difference for our guests, our communities and a more sustainable future.

We are committed to Diversity, Equity and Inclusion, creating a workplace where everyone is welcomed, valued and supported to be themselves.

If there is anything we can do to support you during the application process, please let us know.

Apply now and help us make Every Moment Matter.

Compensation: N/A to 30000 (GBP) (YEARLY)