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Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Asesor Universal

Full-TimeUpdated on 10/15/2026Deadline 9/4/27
No salary listed
Junior
Bachelor's
Peru
In Person
Finance & BankingRetail & Commercial Banking

About the job

Requirements
  • Be studying a technical program from the fifth cycle onward or a university program from the ninth cycle onward, or be a graduate, bachelor's degree holder, or titled professional in Economics, Accounting, Administration, Engineering, or a related field.
  • Have at least one year of in-person sales experience.
  • Have a service orientation, provide high-quality customer service, demonstrate negotiation skills and strong commercial orientation, and be able to work as part of a team.
  • Be available to work Monday through Friday from 8:30 a.m. to 7:00 p.m. and Saturday from 8:30 a.m. to 1:00 p.m.
Responsibilities
  • Receive the metal cash box, recount cash supplied by the vault before operations begin, and reconcile and count cash at the end of the day.
  • Support filing office documents and sending them to the central archive.
  • Receive cash and serve customers according to bank procedures for deposits, withdrawals, check and service payments, transfers, account openings, foreign-currency purchases and sales, insurance sales, and other transactions.
  • Verify customer identity when processing transactions.
  • Retain counterfeit notes detected during transactions.
  • Report cash surpluses exceeding operating limits or cash shortages to the Office Submanager.
  • Offer and contract financial products such as cards, loans, installment cash products, and other products in the assigned sales portfolio.
  • Keep the customer database up to date with accurate information.
  • Plan and manage commercial activities in coordination with the Manager and Submanager to meet product and service objectives.
  • Use every opportunity at the teller window or customer area to market products and prioritize updating customer information.
  • Continuously cross-sell complementary products beyond the customer's immediate transaction.
  • Build an understanding of customers and their needs using available tools.
  • Provide comprehensive, quality-focused customer service and educate and assist customers in using digital and alternative channels.
  • Manage incidents and complaints responsibly, ensuring quality and timely responses.
  • Identify dissatisfied customers and offer alternatives to retain them, considering the value provided.
  • Continuously monitor customer risk and plan and carry out recovery actions.
  • Track the PPG and adjust objectives and activities as needed in coordination with the Office Manager.
  • Attend and actively participate in meetings, reporting relevant matters and the needs of customers in the segment.
  • Evaluate and analyze credit transactions and submit them to the appropriate levels for approval.
  • Open all types of accounts requested by customers.
  • Inform customers about, prequalify, and issue credit and debit cards within delegated authority; assign, cancel, or block debit and credit cards.
  • Enroll, maintain, and terminate direct-debit arrangements.
  • Ensure proper control of batch transaction processes so that they are completed, including cancelling cards before settlement.
  • Update and properly archive customer documents.
  • Sell Card Protection Insurance, Multiple Insurance, and Retiro insurance products to customers.
  • Carry out commercial activities and campaigns for customers in non-personalized segments without an assigned portfolio.
  • Receive, count, check, enter, and report remittances jointly with the Office Submanager under dual control.
  • Participate in and perform the office accounting reconciliation with the Submanager.
  • Inform customers about, issue, cancel, and duplicate debit cards within delegated authority and with the customer's in-person consent.
  • Consult and record customer information related to anti-money-laundering activities.
  • Support the Submanager and/or AS1 with replenishing ATMs.
  • Perform other duties assigned by the manager in response to business needs.
Desired Qualifications
  • Experience handling cash at a financial or banking institution and direct customer interaction.

About the company

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Banco Bilbao Vizcaya Argentaria

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Banco Bilbao Vizcaya Argentaria, commonly known as BBVA, is a multinational financial services group offering retail, commercial and corporate banking. It provides accounts, payments, lending, mortgages, investment products and financial guidance for individuals and businesses, alongside services for institutional clients. BBVA combines physical banking networks with digital channels and operates across multiple international markets. Its business spans everyday financial needs, business financing, wealth management and transaction services within the regulated banking industry. Its workforce combines specialist delivery, customer support and business operations.

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