eClerx

Data analytics and BPM outsourcing services

Senior Analyst

Customer ExperienceConfirmed live in the last 24 hours

Full-timeChandigarh, IndiaNo salary listedIn-person

About the Job

Requirements

Minimum 6 months to 1 year of experience as a Quality Analyst in an inbound process.
Good verbal and written communication and comprehension skills.
Good customer-handling skills.
Ability to adapt to ongoing changes as required by the business.
Flexibility to work 24x7 shifts.
Knowledge of inbound quality operations.
Knowledge of Excel.
Ability to analyze information and evaluate results to choose the best solution.
Ability to quickly and efficiently assimilate process knowledge.
Detail- and result-oriented, self-motivated, with analytical skills.
Professional conduct, behavior, appearance, and communication.
Ability to work in teams.
No commitments such as part-time courses or tuition.
Graduation in any stream is preferred.

Responsibilities

Provide effective feedback.
Participate in client calibrations.
Apply knowledge of key performance indicators.
Conduct team huddles and meetings to discuss operational updates.
Advocate and follow organizational policies and procedures.
Ensure all client deliverables are met within timelines.
Ensure productivity and quality enhancement and that the process meets all metrics.

eClerx is looking to hire an experienced professional with minimum 6 months to 1 year of experience as a Quality Analyst.

Job Description:

Should able to provide effective feedback
Should participate client calibrations
Should have fair knowledge of KPIs
Conduct team huddles and meetings to discuss operational updates
Advocate and follow organizational policies and procedures
Ensure all client deliverables met within timelines
Ensure productivity/quality enhancement and process meet all metrics

Basic Requirement:

Minimum 6 months to 1-year experience as Quality analyst in any Inbound process
Good Communication Skills – Verbal & Written(Comprehension)
Good Customer Handling Skills
Needs to have ability to adapt to perpetual changes as per Business requirement.
Flexible for 24X7 Shifts
Good Knowledge of Inbound Quality operations
Good Knowledge of excel
Ability of analysing information and evaluating results to choose the best solution
Ability to quickly and efficiently assimilate process knowledge
Detail & result oriented, self-motivated with good analytical skills
Excellent communication and interpersonal skills including English language skills
Professional in conduct/behavior, appearance, and communication
Ability to work in teams
Should not have any commitments – part time courses, tuitions

Preferred Qualifications- Graduation in any stream.

About the Company

eClerx

Data analytics and BPM outsourcing services

eClerx Services Ltd. provides business process management and data analytics services to clients worldwide, focusing on financial services, telecom, retail, and technology. It helps clients by managing and optimizing data-intensive processes, acting as an extension of their operations through data management, automation, analytics, and consulting. Its offerings cover trade lifecycle management, risk and compliance in financial markets, digital services like content creation and e-commerce analytics, and customer operations optimization. Its differentiator is combining deep domain knowledge with data-driven insights and it pursues growth through strategic acquisitions, such as Personiv, to expand back-office and customer support capabilities, with the goal of helping clients run efficient, data-driven processes while focusing on core business.

Company size: 10,001+
Company stage: IPO
Headquarters: Mumbai, India
Founded: 2000

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