Overnight Public Area Attendant

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritius, lapped by turquoise waters perfect for water sports, our relaxing Resort is filled with lush greenery and dramatic views everywhere you turn. Each stylish villa and residence feature its own private garden and pool – just like the home for the Resort’s resident giant tortoises. After a day exploring the Indian Ocean or playing unlimited golf at both our Ernie Els-designed course and Bernhard Langer signature course, unwind at our award-winning Spa and raise a glass at one of our exciting dining venues. Mauritius is teeming with opportunities for your next day’s adventures. This beautiful resort opened in October 2008, and has 90 one-bedroom villas, 1 Presidential Suite, 45 two-to-five-bedroom residential villas, 5 stunning Food and Beverage venues in addition to managing an off-property beach bar/restaurant, an award-winning over water Spa, 2 tennis courts and a fitness center.

Purpose

Cleans and services the public areas in hotel including guest areas, offices and staff common areas.

Job Responsibilities

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General

• Is directly responsible for the day to day key processes in his/her area of work
• Assists his/her supervisor in executing the day to day operational requirements
• Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model
• Attends all scheduled training sessions
• Actively offers operational, employee and customer (internal and external) related feedback to management
• Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule
• Adheres to the hotel's code of conduct and grooming & hygiene standards
• Is seen as working hands-on, assists colleagues in crunch times.
• Actively participates in briefings and meetings; facilitates communication between employees and management
• Maintains a clean and orderly work area and promotes a safe working environment
• Performs any cognate duties as and when required.

Departmental

• Cleans and self-inspects public areas as assigned and in accordance with hotel standards; stocks and maintains the linen closet
• To check, clean and restock all public area restrooms, all lobby areas, the fitness room and the fitness centre.
• Maintain and clean the public washrooms.  Each washroom to be checked each hour as a minimum
• Clean all glass doors and mirrors in public areas.
• Possesses a high degree of product knowledge and relevant technical skills. Keeps abreast of events in the hotel
• Provides genuine hospitality and recognition in the work area. Promotes hotel services and products
• Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction. Offers a special service touch when an opportunity is presented
• Is proficient in the safe handling of all relevant equipment and machinery; reports defects and accidents to management immediately. Is competent in MSDS (Material Safety Data Sheet) procedures and trained in accident response
• Attends to guest and internal customers calls and coordinates with concerned departments to ensure timely and efficient service delivery

• To maintain a high standard of personal appearance – ensuring that your uniform is clean and presentable. Hair should be clean and tidy.
• To be responsible for collecting and signing for work sheet and master key at the start of duty. Report any loss of key immediately.
• To clean and make up all public areas to the standard required by Four Seasons
• To be responsible for reporting any malfunctioning equipment.
• To immediately report and hand into Housekeeping Office any guest property found in public areas.
• To carry out any other cleaning duties as specified by your Supervisor.
• To keep Maids Pantries tidy and correctly stocked, and closed at all times when not in use. Must ensure working equipment is always clean, tidy and in good working order.
• To report to Supervisor any blankets, bedspreads, valances etc. that need changing.
• To complete deep cleaning of public areas as allocated by Supervisor.
• To report to your Supervisor anything or anyone suspicious.
• To report to the Supervisor anything this may be a Health and Safety hazard.
• To complete accurately the control lists at times as advised by your Supervisor.