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Logicalis

Global tech services for digital transformation

Resident Engineer

IT Service Desk & End User SupportUpdated on Nov 15
Full-timeHong KongNo salary listed

About the Job

Requirements

  • The role is open to fresh graduates, including candidates with NITEC, Higher NITEC, or diploma qualifications.
  • Candidates should have graduated in a relevant field of study such as IT, Infocomm, or Computer Science.
  • Candidates with 0 to 1 year of IT-related work experience are welcome to apply.
  • Candidates should be willing to perform after-hours activities and standby duties.

Responsibilities

  • Provide onsite troubleshooting and remediation support for network infrastructure, wireless connectivity, and printer driver issues.
  • Assist with system infrastructure, the meeting room booking application, door access systems using key cards, facial scans, or QR codes, booking applications, Skype, Microsoft Exchange, and printing facilities.
  • Provide technical assistance and support to users.
  • Conduct routine maintenance.
  • Make minor network changes and setup, such as creating a new SSID or configuring a new network point.
  • Provide training on policies and end-user computing policies.
  • Review user access and ensure dormant or obsolete accounts are removed or made inactive in the system in a timely manner following appropriate authorization.
  • Maintain site documentation and ensure it is up to date.
  • Open and close support tickets when applicable, and provide timely updates to helpdesk personnel and customers about allocated support cases.
  • Work closely with teams of engineers to troubleshoot issues.

Desired Qualifications

  • Existing knowledge or certification in network operations, including network, wireless, or security technologies, is an added advantage.

About the Company

Logicalis

Global tech services for digital transformation

Logicalis helps organizations succeed in a digital-first world by providing lifecycle technology services across cloud, connectivity, collaboration, and security. It delivers next-generation digital managed services that offer real-time visibility and actionable insights into the performance of a client’s digital ecosystem—covering availability, user experience, security, economic performance, and sustainability. Unlike others that offer point solutions, Logicalis focuses on a blueprint-for-change approach and end-to-end support to optimize operations, reduce risk, and empower employees, with the goal of delivering sustainable outcomes that matter.

Company size
501-1,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Slough, United Kingdom
Founded
1998

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