Support Service Officer - Facilities

Job Description

Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.

As a Support Service Officer, you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service.

By applying your health care administrative support experience – you will have the opportunity to play a lead role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 9,000 regulated health care and other professionals.

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

What will you do?

Under the Direction of the Manager, Emergency Management, Facilities and Procurement, the Support Services Officer is responsible for ensuring that facilities management and office support functions are carried out in a timely and effective manner. Service delivery objectives will be in accordance with the property leasing arrangements and Support Services policies and procedures. The objective of this position is to implement a range of facility and fixtures management functions and to coordinate the physical workplace with the people and work of the Ontario Health atHome.

Primary Responsibilities:

• Collaborate with the Manager, Support Services to plan, organize and administer facilities and fixtures management functions in accordance with standard facilities practices, and related policies and procedures
• Implement and monitor Ontario Health atHome administrative policies and procedures related to facilities
• Manage specific elements of the organization’s space and oversee the day-to-day tenant landlord relationship
• Collaborate with the Manager, Support Services to:o Prepare the necessary documentation to issue Tenders, Requests for Quotations, or Requests for Proposals to purchase equipment, supplies or serviceso Select the most appropriate procurement method, issues Tenders, FRQs, or RFPso Review contract specifications or Scopes of Work with clients or vendors/suppliers to ensure completeness and avoid any confusiono Determine the most appropriate selection method, evaluation criteria and weightings to support the supplier selection methodo Evaluate responses and recommends supplier(s) based on the evaluation criteria
• Provide support for facility operations, office logistics (furniture, supplies, courier, repair, janitorial, etc.)
• May also perform some of the following:o Maintain knowledge of specific areas assigned by keeping abreast of facilities issues and industry standardso Provide coverage for the Manager, Support Services during their absenceo Provide coverage for other Support Services staff during periods of absenceo Other related duties as assigned

Team/Department: Facilities Team

Hours of work: Monday to Friday - 8:30am-4:30pm 

FTE: 1.0

Starting Salary: $27.420 /hr

Length of Temporary Assignment: 1 year

Affiliation: OPSEU

Reporting to: Manager, Emergency Management, Facilities and Procurement

Office Location: Labelle

What you must have?

• Three (3) year diploma in related discipline and
• Courses in related areas such as Ergonomics, Workplace Safety & Hazards, and procurement OR Education or expertise satisfactory to the Ontario Health atHome
• We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.

What would give you the edge?

• Minimum of five (5) years of experience in Ontario Health atHome facilities operations, logistics, andSupport
• Valid driver’s license and use of personal vehicle
• Fluency in English and French is an asset

What do we offer?  

 In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:

• Attractive comprehensive compensation packages and benefits
• Valuable development opportunities
• Membership in a world class defined benefit pension plan

Who are we?

We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

Why join us?

If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment 

Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

This job posting is for an exisiting vacancy.

Compensation: 27.42 to 27.42 (CAD)