Full-Time

Support Delivery Manager 2

Akamai Technologies

Akamai Technologies

10,001+ employees

Edge-based CDN and security solutions

Compensation Overview

CA$115.1k - CA$207.1k/yr

+ Annual Bonus + Equity Awards + ESPP

Canada

In Person

On-site role in Canada; no remote work indicated.

Bachelor's

Category
Business & Strategy (1)
Required Skills
TCP/IP
LLM
Kubernetes
Computer Networking
Docker
REST APIs
Data Analysis

Get referred to Akamai Technologies

See people who can refer or advise you

Requirements
  • 12 years of experience and a Bachelor's degree in Computer Science, Engineering or Management Information Systems or its equivalent
  • Have experience working in account management or customer success role in a cloud infrastructure, application hosting, networking, security or modern compute environment
  • Possess knowledge of AI inferencing, generative AI technologies or emerging agentic AI use cases and architectures
  • Have experience of analyzing data to inform continuous process improvements
  • Have basic understanding of networking, cloud security, WAF and internet protocols such as DNS, HTTP and TCP/IP
  • Have proven success building trusted relationships and stakeholders ranging from executive leadership to technical teams
  • Demonstrate strong communication, presentation and consultative problem-solving skills
  • Have experience with Akamai Cloud Computing, Linode, Kubernetes, containers, APIs or modern application platforms or is a plus
Responsibilities
  • Owning accounts by developing partnerships with stakeholders, leveraging Akamai Core Compute, Edge Compute, Cloud Security & Delivery solutions
  • Collaborating with product, engineering, support, and professional services teams to resolve challenges and advocate for customer needs
  • Leveraging a data driven approach to build Service Improvement Plans (SIPs), focusing on improvement and efficiency
  • Identifying and escalating risks, driving problem prevention with Support Services, Professional Services, and Products teams
  • Managing key performance metrics to mitigate risks prior to customer milestones and influencing adoption of best practices
  • Influencing roadmaps and improvements to advocate business benefits through extensive technical expertise across an expanded product portfolio
  • Being a subject matter expert and serving as an advocate to deliver, support, and manage Akamai solutions
Desired Qualifications
  • Experience with Akamai Cloud Computing, Linode, Kubernetes, containers, APIs or modern application platforms is a plus
  • Possess knowledge of AI inferencing, generative AI technologies or emerging agentic AI use cases and architectures (if not already included in Requirements)

Akamai Technologies provides cloud and internet services that help organizations deliver and secure digital content at scale through an intelligent edge platform. This platform sits at the edge of the network, processing and securing data near end users via globally distributed edge nodes, and it offers content delivery networks (CDNs), cloud security, and web performance optimization on subscription- and usage-based plans, plus professional services. It distinguishes itself with a strong focus on edge computing and a vast network that pushes processing closer to users across multi-cloud environments, delivering faster load times and stronger protection against threats. Its goal is to help customers improve web and application performance, reliability, and security across diverse digital experiences in multi-cloud contexts.

Company Size

10,001+

Company Stage

IPO

Headquarters

Cambridge, Massachusetts

Founded

1998

Get referred to Akamai Technologies

See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • August 6, 2026 Q2 revenue grew 5% to $1.1 billion, beating estimates.
  • Cloud infrastructure services surged 39% in Q2 2026 after the $600 million robotics deal.
  • Security revenue rose 10% in Q2 2026, reinforcing demand for Akamai's AI-era defenses.

What critics are saying

  • August 2026 margins compressed as cloud infrastructure spending and staffing rose faster than revenue.
  • $7.64 billion convertible debt and $500 million GPU capex pressure cash flow through 2027.
  • Legacy delivery revenue fell 6% in Q2 2026, threatening a secular decline in core CDN cash generation.

What makes Akamai Technologies unique

  • Akamai's globally distributed edge network still serves performance and security simultaneously.
  • August 5, 2026 Workforce Protector extends security into employee AI and SaaS interactions.
  • June 2026 cloud contracts combine Akamai security with GPU infrastructure, unlike pure-play CDNs.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Parental Leave

Flexible Work Hours

Remote Work Options

Mental Health Support

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

3%
Express-Press-Release.net
Aug 18th, 2026
Content Delivery Network Market future shaped by AI and edge networks.

Content Delivery Network Market future shaped by AI and edge networks. The global Content Delivery Network Market was valued at USD 31.5 billion in 2025 and is projected to reach USD 164.9 billion by 2033, expanding at a CAGR of 23.6% from 2026 to 2033. North America held 38.7% of global revenue in 2025, while Asia Pacific is expected to register the fastest growth. The rapid expansion of OTT streaming, cloud-native applications, AI workloads, e-commerce, gaming, and edge computing is increasing the need for secure and low-latency content delivery. Digital Traffic Is Changing the Role of CDNs Content delivery networks are no longer limited to caching static web pages. Organizations increasingly use CDN infrastructure to accelerate websites, applications, APIs, software downloads, video, and cloud services. As users expect immediate access to high-quality digital experiences, enterprises need infrastructure capable of managing traffic spikes while maintaining availability and performance. Discover more Sourcing Heavy Commercial Machinery Subscribing To Digital Newspaper Outlets Switching To High-Speed Fiber Internet Video CDN remained the leading service category, accounting for 66.0% of revenue in 2025. The popularity of HD, 4K, and live streaming continues to create enormous bandwidth requirements. Streaming Remains the Market's Biggest Traffic Engine Media and entertainment generated the largest end-use revenue share at 41.4%. OTT and VOD platforms depend on CDN infrastructure to deliver content smoothly across devices and geographic markets. Download a free sample copy of the Content Delivery Network Market report to understand detailed coverage and inclusions in the final report The same infrastructure is becoming increasingly important for online gaming and e-commerce. Retail platforms use CDNs to accelerate product pages, images, and other digital assets while maintaining performance during high-traffic sales periods. As digital content becomes more interactive, AR, VR, high-resolution video, and real-time applications are creating additional pressure for low latency. The Infrastructure Is Moving Toward the Edge Edge computing is becoming an important part of the CDN growth story. Rather than depending entirely on centralized infrastructure, providers can move processing and content closer to users. AI is extending this opportunity further. In March 2026, Akamai launched AI Grid Intelligent Orchestration for distributed inference across 4,400 edge locations. This demonstrates the broader evolution of CDN infrastructure toward distributed AI processing. Discover more Optimizing Wholesale Logistics Networks Sourcing Heavy Commercial Machinery The cloud CDN segment is also expected to grow significantly as organizations increasingly shift applications and digital operations toward cloud environments. Security Is Becoming Part of Performance Web performance optimization accounted for 40.0% of solution revenue in 2025. As businesses distribute applications and content across edge environments, performance and security increasingly need to operate together. Looking for more specific insights? Customize this report to suite your business needs DDoS protection, application security, traffic management, caching, and intelligent routing are becoming important elements of CDN platforms. Traditional commercial CDN providers accounted for 48.9% of service-provider revenue. Established providers continue expanding their points of presence and improving routing and caching technologies. Regional Markets Tell Different Stories North America led the global market with 38.7% of revenue. High internet penetration, widespread cloud adoption, smartphone usage, streaming, gaming, and advanced digital infrastructure support the region. The U.S. remains the largest country market within North America. Strong demand from streaming, e-learning, gaming, enterprise applications, cloud computing, and edge technologies continues to support CDN adoption. Discover more Subscribing To Digital Newspaper Outlets Hiring Professional Public Relations Services Europe is expanding through digital media, e-commerce, gaming, and cloud services. The UK benefits from high-definition streaming and cloud-based services, while Germany's growing mobile and cloud consumption supports infrastructure demand. Asia Pacific is expected to grow at a CAGR of 21.6%. India and China are major contributors, supported by online gaming, increasing internet use, digital initiatives, and expanding network infrastructure. China's large geographic footprint makes distributed caching particularly important for enterprises seeking faster content delivery and lower bandwidth costs. Japan is also strengthening its use of CDN infrastructure as businesses increasingly depend on digital services. Investment and Network Complexity Remain Challenges Building and maintaining distributed edge infrastructure requires substantial investment. Managing geographically dispersed networks can also create operational complexity. Nevertheless, opportunities are expanding through AI-powered content optimization, secure application delivery, edge computing, cloud services, and growing digital consumption. Competition Is Built Around Scale and Innovation Akamai Technologies, Alibaba Cloud, Amazon Web Services, ARYAKA NETWORKS, CacheFly, CDNsun, Cloudflare, Fastly, Gcore, and Google are among the companies profiled. Providers are competing through new products, partnerships, infrastructure expansion, intelligent routing, security capabilities, and application-performance technologies. Discover more Switching To High-Speed Fiber Internet Subscribing To Digital Newspaper Outlets Looking for more in-depth data focusing on specific segments or regions? Get this report customized with inclusion of custom data sets to suit your exact business needs. The CDN Market Is Becoming Digital Infrastructure The market's future extends beyond traditional content delivery. As AI, cloud applications, streaming, e-commerce, gaming, and edge computing continue to increase data and performance requirements, CDN networks are evolving into distributed infrastructure supporting both content and computing. Explore our dedicated business services: Brainshare Consulting - End-to-end business consulting services including Opportunity assessment, GTM support, Competitive intelligence, and Consumer Analytics. Custom Research - Get a market intelligence report tailored to your specific requirements and aligned with your business goals. Consumer Insights - Capture real, evolving consumer sentiment and behavior to help you make data driven strategies. Horizon Databooks - Access the world's largest portal of Market Reports & Statistics Investment Insights - Make investment decisions with data driven insights, powered by domain and technology Signal (Pricing Intelligence) - Commodity price intelligence to drives strategic advantage. About us: Grand View Research, a market research and consulting company, provides syndicated research reports, customized research reports, and consulting services. Grand View Research database is used by the world's renowned academic institutions and Fortune 500 companies to understand the global and regional business environment. Our database features thousands of statistics and in-depth analysis on 46 industries in 25 major countries worldwide. Matched content.

Akamai
Aug 18th, 2026
Akamai named a Leader in The Forrester Wave(TM): Microsegmentation Solutions, Q3 2026.

Akamai named a Leader in The Forrester Wave(TM): Microsegmentation Solutions, Q3 2026. Akamai has been named a Leader in The Forrester Wave(TM): Microsegmentation Solutions, Q3 2026, recognizing Akamai Guardicore Segmentation. The Entrepreneurs' Fund see this as meaningful recognition of its approach to make the segmentation journey faster, simpler, and safer for all its customers. As enterprise environments expand across hybrid, cloud, and on-premises architectures, the traditional network perimeter no longer offers sufficient protection. Modern threats move fast, and when AI-driven techniques are introduced, attacks can traverse internal networks in a matter of minutes. This shift in the threat landscape isn't just theoretical; regulators are mandating immediate action. The European Central Bank (ECB) and the Joint Committee of ESAs (EBA, EIOPA, ESMA) explicitly called on CEOs and financial institutions to adapt to AI-enabled threats. The European regulator stated that perimeter defenses will be breached, explicitly pointing to microsegmentation, Zero Trust architectures, and strict dependency isolation as non-negotiable controls to maintain operational resilience under DORA framework requirements. The goal is preventing single points of failure from turning into systemic crashes. In this environment, microsegmentation has evolved from a specialized compliance project into a core foundation of Zero Trust architecture; and in an AI-accelerated threat landscape, security teams need the ability to isolate workloads, stop lateral movement, and contain breaches automatically. Against this backdrop, The Entrepreneurs' Fund is pleased to have been named a Leader in Q3 2026. In its opinion, this recognition reflects both its platform's technical strength, as well as the strength of its strategic approach. The Entrepreneurs' Fund believe this recognition also reflects the real-world validation of enterprise customers who trust Akamai Guardicore Segmentation to protect their most critical assets. Eliminating heavy manual management across the policy lifecycle. In its evaluation, Akamai received the highest score possible across 11 key criteria: Policy Administration, Administrative Experience, Asset Discovery, Flow Enrichment, Visualization, Public Cloud Networking Enforcement, ZTNA Integration, Exposure Reporting, Threat Detection and Response, Innovation, and Supporting Services and Offerings. The Entrepreneurs' Fund believe a core driver of this performance is its focus on using AI to reduce administrative complexity. Akamai has made extensive investments into data research and AI to help its customers better manage the complete policy lifecycle - from initial discovery and policy creation to testing, enforcement, fine-tuning, and retirement - all from within a single interface. As Forrester noted in the report, "Akamai is focusing its innovation efforts on creating an autonomous containment platform that requires less expertise, while improving the speed and accuracy of policy enforcement." In other words, The Entrepreneurs' Fund is making segmentation faster, simpler, and safer. Defending against AI-paced threats. The rapid adoption of AI has also altered the threat landscape. Automated, AI-powered attacks operate at speeds that manual security workflows cannot match. Containment must happen automatically, and it must be absolute. When threats run at machine speed, waiting for network logs or SOC alerts is just documenting your own incident. Attacks coordinated by AI can pivot, escalate, and execute in milliseconds, rendering traditional perimeter monitoring uselessly slow. To stop an exploit operating on that timeline, you have to fight where execution actually happens: at the process level. Real-time visibility into which processes are initiating connections, combined with automated control at that level, is crucial to understanding what is initiating a connection (human, or agent?), and terminating that connection before a small incident turns into a large problem. As Forrester noted, "Organizations seeking deep process and network payload visibility or that require their microsegmentation control plane to be deployed on-premises should consider Akamai Technologies." Threat containment is now a board-level priority. Threat containment has shifted from being a routine SOC task to being a standing boardroom topic. When machine-speed threats pivot in milliseconds, containment requires predictive context, and security teams need help prioritizing which vulnerabilities are the most pressing ones to resolve. At the same time, leaders are now looking for clear metrics on response speed and operational exposure. As the industry's only segmentation platform that actively quantifies blast radius using exposure data, The Entrepreneurs' Fund enable security teams to visualize an attack's potential reach and neutralize it from one unified interface - before damage cascades. The Entrepreneurs' Fund is delivering the real-time control that security teams need to stop lateral movement, alongside the clean, quantifiable reporting required to prove exposure reduction and threat containment to the board. Receiving 5/5 scores in both the Threat Detection and Response and Exposure Reporting criteria in this Forrester Wave evaluation is, for The Entrepreneurs' Fund, a testament to the effectiveness of its approach. Real-world customer validation and rapid time to value. Although analyst evaluation provides essential technical validation, The Entrepreneurs' Fund believe a product's true testing happens in production environments. Customer feedback in Akamai's vendor profile cites several practical differentiators that matter most to operational teams, especially in proof of value conversations and live deployments: * Rapid agent deployment * Low resource overhead * Visibility provided * Technical support What this recognition represents for Akamai. In its opinion, being named a Leader in The Forrester Wave: Microsegmentation Solutions, Q3 2026, demonstrates that security teams do not have to choose between deep protection and operational simplicity. Its approach serves to make segmentation faster, simpler, and safer to operationalize, and its placement in this report is a testament to its approach. The Entrepreneurs' Fund is grateful to its customers whose partnership and feedback continue to guide its product innovation. To read the full evaluation and see why Forrester named Akamai a Leader, access your complimentary copy of The Forrester Wave(TM): Microsegmentation Solutions, Q3 2026. You can also speak with an Akamai security expert to explore how Akamai Guardicore Segmentation can secure your organization. The Forrester Wave(TM): Microsegmentation Solutions, Q3 2026, Forrester Research, Inc., Q3 2026. The Forrester Wave(TM) is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave(TM) are trademarks of Forrester Research, Inc. "Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. This report is part of a broader collection of Forrester resources, including interactive models, frameworks, tools, data, and access to analyst guidance. For more information, read about Forrester's objectivity here." Jacob Abrams. Jacob Abrams is a Product Marketing Manager at Akamai working with the Zero Trust security products, specifically Akamai Guardicore Segmentation. Prior to Akamai, he worked with Israeli tech startups to generate sales pipeline and facilitate marketing content creation and promotion. He is based in Somerville, MA.

VocoLife
Aug 15th, 2026
AKAM undervalued? Cloud deal & AI security push explored.

AKAM undervalued? Cloud deal & AI security push explored. 6h ago · 0:00 listen · Source: Yahoo Finance Summary. Akamai Technologies is gaining attention after securing a multi-year 600-million-dollar cloud infrastructure deal. The company is also expanding its AI-focused workloads and rolling out new security tools. This news comes with confirmed full-year revenue guidance. The share price has seen a 13.07% return over the last seven days and a 46.87% return year-to-date. Over one year, the total shareholder return is 67.95%. Analysts currently estimate Akamai Technologies' fair value at 159 dollars and 30 cents, compared to a recent close of 124 dollars and 99 cents. This suggests the stock is materially undervalued. The company's globally distributed platform benefits from the growth of AI applications needing secure, low-latency infrastructure. Akamai has introduced new offerings like AI Gateway and Firewall for AI to capture these new AI-driven workloads. This could support future revenue growth and potentially higher profit margins. However, this positive outlook could be challenged if content delivery network revenues face continued pressure or if large AI contracts ramp up slower than anticipated. This information helps investors understand the potential value and risks associated with Akamai Technologies. This is an AI-generated audio summary. Always check the original source for complete reporting.

Yahoo Finance
Aug 15th, 2026
Akamai lands $600M cloud deal as CEO addresses GPU capacity constraints

Akamai reported second-quarter revenue of $1.1 billion, narrowly beating analyst estimates. CEO F. Thomson Leighton attributed growth to AI-driven workloads and enterprise commitments, highlighting a new $600 million, four-year deal with a US technology company for cloud infrastructure. The company also cited security demand, including recent wins such as CrowdStrike, as a key revenue driver. However, operating margin declined to 7.3% from 14.5% year-on-year. During the earnings call, analysts probed GPU capacity constraints and revenue recognition timelines. CFO Edward McGowan explained that large deals typically take six to nine months to translate into recognised revenue. Management noted that initial infrastructure costs can temporarily depress margins before full profitability is achieved.

Yahoo Finance
Aug 10th, 2026
HSBC downgrades Akamai to hold, cuts target to $123 on cloud margin pressure

HSBC has downgraded Akamai Technologies to Hold from Buy and slashed its target price to $123 from $171, citing weaker cloud infrastructure margins and slower long-term growth prospects. The bank cut its 2026 non-GAAP operating profit estimate to $1.144 billion from $1.169 billion and lowered 2027-28 EPS forecasts by 3% to 8%. HSBC now expects Akamai's EPS to grow at an 8.5% compound annual rate from 2026 through 2028, below its 10%-15% forecast for the broader sector. Akamai reported second-quarter revenue of $1.10 billion, up 5.4% year-on-year. However, non-GAAP operating margin fell to 24.6% from 29.6% a year earlier, whilst non-GAAP EPS declined 8.1% to $1.59. HSBC expects Akamai to maintain elevated capital spending, with capex averaging 36% of revenue from 2026 through 2028.