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Rentokil

Global pest control and hygiene services

Field Operations Executive

Operations & LogisticsConfirmed live in the last 24 hours
Full-timeVadapalani, Chennai, Tamil Nadu, IndiaNo salary listedIn-person

About the Job

Requirements

  • A minimum Bachelor of Science degree in Chemistry, Zoology, or Agriculture is required.
  • Proficiency in computer applications and systems, including Excel, Word, and PowerPoint or equivalent, is required.
  • The employee must become well versed in internal systems including iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, myRentokilPCI, Service Leads App, and U+.
  • Technical knowledge of pests, service processes, chemicals, and equipment is required.
  • Good analytical and problem-solving skills are required.
  • The role requires the ability to communicate effectively and plan and organize proactively.

Responsibilities

  • Own assigned service areas within the branch for operations-related actions and provide qualified technicians to execute services; responsibilities cover Resi, SA, and SMEs.
  • Ensure qualified, trained, and certified technicians are available at all times in accordance with Technical Training Guidelines.
  • Coach and train assigned technicians to improve service quality and customer retention, following Technical Training Guidelines and service standard operating procedures.
  • Ensure technicians have recommended preparations, materials, and service tools in working condition according to service standard operating procedures.
  • Conduct daily 10-minute stand-up meetings and explain safety and special instructions to assigned technicians for job execution according to Sales Team instructions and Service Dockets.
  • Ensure technicians effectively use SCP devices, troubleshoot SCP issues, and provide refresher training on updates as required.
  • Keep on-site service documentation in Partner Kit up to date according to contractual requirements and myRentokil requirements for myR customers.
  • Implement and ensure compliance with service standard operating procedures, SHE golden rules, ATEX, and PINK NOTE for self and assigned technicians.
  • Complete at least 15 customer visits each week, including surprise visits, route rides, TPAs, customer complaints, and pest audits for Resi and SA customers, including QSRs.
  • Ensure preparations, products, and materials listed in the Approved Preparations List are used in accordance with service standard operating procedures.
  • Maintain material stores according to good storage practices and ensure empty containers, used TG/control boards, pesticide wrappers, and damaged materials are disposed of in accordance with standard operating procedures.
  • Establish and periodically follow an equipment maintenance and repair schedule.
  • When operations colleagues are on leave or a position is vacant, ensure entries are made in iCABS to achieve branch operations KPIs.
  • Ensure technicians carry out treatments competently within Standard Treatment Time and follow the route plan and timings set by the Service Planner.
  • Approve conveyance amounts for assigned technicians.
  • Promote grooming standards, including uniforms, safety shoes, and personal protective equipment.
  • Conduct PMI pest audits in iCABS for QSRs and small branch accounts.
  • Plan and execute one Technician Performance Assessment per assigned technician, with one development program per year.
  • Identify and resolve service delivery issues in coordination with the Branch Manager.
  • Resolve customer complaints according to complaint management standard operating procedures and update root causes in iCABS to ensure timely ticket closure.
  • Analyze customer complaints by service type and improve the skills of identified technicians to reduce complaints; monitor open tickets weekly to ensure closure.
  • Ensure compliance with and closure of audit non-conformities related to service operations, both internal and external.
  • Track and optimize material consumption according to SRF, cost sheets, and SOW, and report deviations to the line manager.
  • Ensure adequate stocks are available in the branch for pending and new jobs in line with the Approved Preparations List and standard operating procedures, using near-expiry materials first.
  • Track and monitor material consumption to keep branch consumption within target.
  • Maintain optimum stock levels and raise indents after checking requirements and stock.
  • Monitor and drive service productivity and efficiency.
  • Conduct pest management inspections and pest audits for assigned customers using iCAB and rAuditor.
  • Ensure all technicians submit service leads according to target.
  • Monitor and report input costs at major sites to the line manager against agreed gross margins, and discuss action plans to bring costs within limits.
  • Drive service and product leads for the assigned technician group through on-the-job coaching to increase customer density.
  • Encourage technicians to plan leave in advance to reduce absenteeism.
  • Help resolve technician grievances and industrial relations issues and notify the line manager daily.
  • Report deviations that could affect service quality or technician productivity, including overcommitments, recommendations regarding night service, additional visits, and covered-area mismatches.
  • Stay updated on innovations and updates to service standard operating procedures, SHE, and PN.
  • Meet the key result area of 100% completion of PMI pest audits for QSRs and small branch accounts in iCABS.
  • Meet the branch AoP target for material consumption.
  • Complete Technician Performance Assessments and development plans to target.
  • Keep technician call-out complaints below three per month and analyze and retrain technicians exceeding that level.
  • Maintain 100% trained and qualified technicians according to Technical Training Guidelines, with L-1 TAT within 30 days and L-2 within nine months of joining.
  • Achieve a score above 90% in online self-learning and development assessments.

Desired Qualifications

  • Prior experience in pest management operations or the service industry is desirable.

About the Company

Rentokil

Global pest control and hygiene services

Rentokil Initial plc provides pest control and hygiene and well-being services to commercial and private customers around the world. It operates with the reach of a multinational company (about 68,500 staff across 89 countries) and the responsiveness of a local business, using trained technicians to deliver pest management and hygiene solutions that protect people and improve everyday life. The company differentiates itself by its global scale and local execution, as well as its status as a public, FTSE 100-listed firm with extensive experience in its fields. Its goal is to help people stay safe and healthy by preventing pests and improving hygiene in workplaces and homes.

Company size
10,001+
Company stage
IPO
Headquarters
Crawley, United Kingdom
Founded
1925

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