Customer Success Manager
About the job
- At least 3 years of experience in Division 8 estimating, detailing, project management, or inside sales.
- Hands-on experience with at least one of Comsense, AVAware, eMullion, ProTech, or TOAD.
- Ability to read door schedules, hardware sets, and specifications independently.
- Experience training new team members; coworkers already seek the candidate's help when software behaves unexpectedly.
- Willingness to work as an individual contributor and learn the construction industry.
- Willingness to travel 2–4 trips a month.
- Based in San Francisco or willing to relocate; relocation assistance is available.
- Own a book of Division 8 distributors and conduct weekly calls.
- Onboard and train estimators on Bild AI and Bildy, and help them transfer takeoffs into Comsense, AVAware, eMullion, ProTech, TOAD, or Excel.
- Travel to customer sites to train estimators and understand their shop workflows from drawings through ERP.
- Translate customer feedback into requirements for engineers to ship the following week.
- Monitor account health, identify low usage early, and prevent customer churn.
- Develop scalable customer-success methods for 50 and 100 customers, such as cohort trainings, office hours, videos, or in-product help.
- DHI coursework, DHT, or AHC.
- Experience using Bild AI or another AI takeoff tool.
- Experience training other estimators or new hires.
About the company
Bild AI offers an AI-powered platform for blueprint analysis in the construction industry, focusing on code compliance and cost estimation through a software-as-a-service (SaaS) model. How it works: The platform analyzes project plans to detect compliance issues before submission, providing actionable feedback and budgeting estimates that streamline the permitting process. It is accessed via subscription, with AI-driven review tools that help architects, engineers, and construction firms review plans and generate reliable cost assessments. How it differs from competitors: It emphasizes automated pre-submission compliance checks combined with cost estimation and strong data security, targeting professionals who need faster approvals and more accurate budgets. Goal: To speed up project approvals, improve budgeting accuracy, and help clients win contracts by delivering quicker, clearer plan reviews.
Company Size
1-10
Company Stage
Seed
Total Funding
$3.2M
Headquarters
San Francisco, California
Founded
2024
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Simplify's Take
What believers are saying
- July 2025 funding from Khosla Ventures financed engineering hires and product expansion.
- Early clients reportedly bid on ten times more projects using Bild AI.
- June 2026 hiring signals active product buildout and stronger customer demand.
What critics are saying
- Five-to-nine employees cannot defend against Autodesk, Procore, or Bluebeam bundling similar features.
- Division 8 specialization leaves entire permitting, structural, and MEP workflows uncaptured.
- Manual plan reviewers and local code consultants still control approvals, blocking software-only adoption.
What makes Bild AI unique
- Bild AI trains construction-specific models on blueprint symbols, spatial relationships, and cross-sheet references.
- Its May 2026 D8 model targets Division 8 doors-and-windows estimating directly.
- February 2026 launch centered on compliance checks plus takeoffs, not generic document OCR.
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Benefits
- Relocation Assistance