Customer Success Manager
About the job
- At least 3 years of experience in Division 8 estimating, detailing, project management, or inside sales.
- Hands-on experience using at least one of Comsense, AVAware, eMullion, ProTech, or TOAD.
- Ability to read door schedules, hardware sets, and specifications without assistance.
- Experience troubleshooting software issues and training new team members.
- Ability to work as an individual contributor without managing a team.
- Ability to communicate with empathy and honesty.
- Willingness to travel regularly.
- Must be based in San Francisco or willing to relocate.
- Availability for full-time work.
- Own a book of Division 8 distributors and run their weekly calls.
- Onboard and train estimators on Bild AI and Bildy, and get their takeoffs into Comsense, AVAware, eMullion, ProTech, TOAD, or Excel.
- Travel a few times a month to sit with estimators, run trainings, and map how their shops operate from drawings through enterprise resource planning systems.
- Translate customer feedback into requirements for engineers to ship.
- Monitor account health, identify low usage early, and re-engage accounts before they churn.
- Develop customer success processes for 50 and 100 customers, including cohort trainings, office hours, videos, and in-product help.
- Participate in the interview process, including an introductory call, a one- to two-hour interview, and a two- to three-day paid work trial with real customers.
- DHI coursework, DHT, or AHC.
- Experience using Bild AI or another artificial intelligence takeoff tool.
- Experience training other estimators or new hires.
- An impact-driven approach.
About the company
Bild AI offers an AI-powered platform for blueprint analysis in the construction industry, focusing on code compliance and cost estimation through a software-as-a-service (SaaS) model. How it works: The platform analyzes project plans to detect compliance issues before submission, providing actionable feedback and budgeting estimates that streamline the permitting process. It is accessed via subscription, with AI-driven review tools that help architects, engineers, and construction firms review plans and generate reliable cost assessments. How it differs from competitors: It emphasizes automated pre-submission compliance checks combined with cost estimation and strong data security, targeting professionals who need faster approvals and more accurate budgets. Goal: To speed up project approvals, improve budgeting accuracy, and help clients win contracts by delivering quicker, clearer plan reviews.
Company Size
1-10
Company Stage
Seed
Total Funding
$3.2M
Headquarters
San Francisco, California
Founded
2024
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Simplify's Take
What believers are saying
- July 2025 seed funding added $3.1 million for engineers and product expansion.
- June 2026 hiring signals active buildout across founding AI and product roles.
- Early adoption in flooring, framing, and door suppliers shows real workflow pull.
What critics are saying
- Two founders still run Bild AI; scale risk stays acute without a larger execution team.
- Division 8 specialization narrows the market if contractors demand broader plan coverage.
- Openings Model faces incumbents like Bluebeam and Autodesk if they bundle AI into workflows.
What makes Bild AI unique
- Khosla-backed Bild AI trains models for construction blueprints, not generic office AI.
- Its May 2026 D8 model targets Division 8 doors-and-windows workflows directly.
- The platform imports takeoff data into ERP systems, reducing manual estimating friction.
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Benefits
Relocation Assistance
Company News
Construction startup Bild AI, founded by Roop Pal and Puneet Sukhija, raised $3.1 million in a seed round led by Khosla Ventures. The company aims to disrupt the construction industry by using AI to read blueprints and estimate materials and costs, a process traditionally done manually. Bild AI plans to use the funding to hire engineers and expand its technology. The startup's early clients include material suppliers for multifamily residences, and it generates revenue through subscription fees.